Field Service Technician - York/Hull

Field Service Technician Opportunity at NCR Voyix

NCR Voyix, a global leader in digital commerce solutions for the retail and restaurant industries, is seeking dedicated and skilled individuals to join their team as Field Service Technicians. This is an exciting opportunity to contribute to the seamless operation of essential customer-facing technology and play a vital role in maintaining high levels of customer satisfaction. If you are a proactive problem-solver with a knack for technology and enjoy working independently, this role could be an excellent step in your career journey.

About NCR Voyix:

NCR Voyix is at the forefront of transforming how businesses operate in the retail and restaurant sectors. By providing comprehensive, platform-led SaaS and services, they empower businesses with cutting-edge digital commerce solutions. With a global presence and a commitment to innovation, NCR Voyix offers a dynamic and supportive environment for its employees. They are dedicated to fostering a culture of diversity, equal employment opportunity, and individual growth, making it a compelling place to build a long-term career.

The Opportunity: Field Service Technician

As a Field Service Technician, you will be instrumental in ensuring the operational integrity of critical customer equipment. This role involves hands-on work, requiring you to diagnose and resolve technical issues, perform repairs, and replace modules on a range of sophisticated systems including EPOS, Self-Checkouts, PCs, kiosks, and associated peripherals. Your primary objective will be to ensure the continuity of customer operations within your assigned territory, upholding NCR Voyix's commitment to excellence and customer satisfaction.

Key Advantages for Candidates:

• Skill Development: While prior experience is beneficial, NCR Voyix offers comprehensive training, making this an ideal role for individuals looking to gain hands-on experience in IT, computer hardware, and mechanical repair. You'll develop a robust skillset in a fast-paced technological environment.
• Independence and Ownership: This role offers a high degree of autonomy. You will be empowered to manage your time effectively and take ownership of customer issues from start to finish, leading to a strong sense of accomplishment.
• Career Growth: NCR Voyix emphasizes robust career paths. As you gain experience and expertise, opportunities for advancement within the company are a distinct possibility.
• Comprehensive Resources: You will be provided with all necessary tools for the job, including a company vehicle with a fuel card (with personal use options), a laptop, an Android phone, tools, uniforms, and PPE. This ensures you are well-equipped to perform your duties efficiently.
• Impactful Work: Your efforts directly contribute to the success of leading brands in the retail and restaurant industries. You'll be a crucial part of ensuring their technology runs smoothly, impacting millions of customer transactions.

Key Considerations for Candidates:

• Physical Demands: The role may involve prolonged periods of travel, carrying and lifting equipment of varying weights, bending, squatting, walking, and standing. Candidates should be physically prepared for these requirements.
• Flexibility: The position requires flexibility in working hours, including early and late shifts, as well as some weekend and rotating shifts. This is crucial for meeting customer operational needs.
• Independent Work Ethic: While you'll be part of a larger team, the day-to-day work is largely unsupervised. A strong ability to work independently, manage your workload, and proactively solve problems is essential.
• Customer Focus: Excellent interpersonal skills and a strong customer-facing demeanor are paramount. You will be the face of NCR Voyix to many clients, and your ability to build positive relationships is key.
• Driving Requirement: A full UK manual driving license is a mandatory requirement for this role.

This Field Service Technician position at NCR Voyix is more than just a job; it's an opportunity to build a rewarding career in a dynamic and essential industry. If you are ready to take on new challenges and grow your technical expertise, we encourage you to explore this exciting prospect.