Front of House First Line Manager

<div><div><div><p><strong>Pay Rate: £41,000</strong><br><strong>Grade: N</strong><br><strong>Contract Type: Permanent (Full-Time)</strong><br><strong>Shift patterns: 4 On 4 Off - 2 Days and 2 Nights </strong><br><strong>Location: Gatwick Airport - RH6 0JW</strong></p> <p> </p> <p><strong><u>PLEASE NOTE: The role is based within an airport. You will be required to undergo a security/background check if you are to be successful for this position.</u></strong></p> <p>Ready for your career to take off? Did you know that DHL, an award-winning leading supply chain business, also provides ground handling services at many UK airports? We're seeking a XXX to play an integral role in our aviation contract, delivering a first-class service and achieving fantastic results.<br><br></p> <p><strong>WHAT DOES THE ROLE ENTAIL?</strong></p> <ul> <li>Ensuring the customer's product is delivered consistently to demanding service level standards and set on time performance targets</li> <li>Adherence to compliance both internal and external regulatory bodies</li> <li>Maintain and promote H&S culture across the site</li> <li>Ownership of all people related matters within the operation from thorough investigations to colleague engagement meetings</li> <li>Ownership of day to day sickness and absence management processes</li> <li>Support Pier leads as part of escalation response with Customer engagemnet and act as point oof escalation to the colleague pool</li> <li>Review, develop and maintain/improve operational processes through Continous improvement opportunities</li> <li>investigate and respond to any H+S incidents and associated pack completions for review</li> <li>Liaise with management team on safety audits and support implementation plans </li> <li>Responsible for supporting the Shift Manager with managing the departmental / team budget specifically for overtime</li> <li>Carry out HR functions as required ensuring compliance with all HR processes and policies including investigations and Grievance management </li> <li>Conduct 1-2-1's for direct reports with evidence of development feedback and develop a pipeline of successors within the department</li> </ul> <p> </p> <p><strong>WHAT DO WE NEED FROM YOU?</strong></p> <p>We'd love to hear from you if you have the following experience but don't hesitate to apply if you don't tick every box on this page - we're great at spotting talent and potential in everyone:</p> <ul> <li>Preferred experience within aviation ground handling or DHL Management </li> <li>Experience in a team working environment.</li> <li>Ability to manage HR functions at site level</li> <li>Strong people management skills </li> </ul> <p> </p> <p><strong>SECURITY PROCESS TO WORK WITHIN AVIATION AND TRAVEL AT DHL</strong></p> <ul> <li>Be able to provide five years address history</li> <li>Be able to provide five years reference history (employment/education/benefit claim/character)</li> <li>To obtain a full airside ID</li> <li>Pass a pre-employment Drug and Alcohol test</li> </ul> <p> </p> <p><strong>WHY CHOOSE US?</strong></p> <p>As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:</p> <ul> <li>Free confidential 24/7 GP service</li> <li>Hundreds of discounts (including retail, childcare + gym)</li> <li>Affordable loans & enhanced pension scheme</li> <li>24/7 employee support service for you (+ family) with access to free counselling and much more: <a href="https://careers.dhl.com/global/en/dsc-benefits">https://careers.dhl.com/global/en/dsc-benefits</a></li> </ul> <p> </p> <p><strong>OUR APPROACH TO DIVERSITY & INCLUSION</strong></p> <p>We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. Find out more about our global approach to Diversity, Equity, Inclusion & Belonging: <a href="https://careers.dhl.com/global/en/diversity">https://careers.dhl.com/global/en/diversity</a></p> <p> </p> <p><strong>BE AN ESSENTIAL PART OF EVERYDAY LIFE</strong></p> <p>DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.</p> <p>#UKIDSCEJ</p></div></div></div>