Future Strategy and Innovation Manager - Digital Engagement

End Date Tuesday 01 April 2025 Salary Range £59,850 - £66,500 We support flexible working – click here for more information on flexible working options Flexible Working Options Flexibility in when hours are worked, Hybrid Working, Job Share, Reduced Hours Job Description Summary . Job Description JOB TITLE: Future Strategy and Innovation Manager - Digital Engagement LOCATION(S): Manchester or Leeds HOURS: Full-time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time at an office hub. About this opportunity Are you passionate about shaping the long-term future of digital banking? We’re on the lookout for an innovative, customer-centric individual to join our team and redefine how we connect with customers. Help us revolutionise our digital experience using emerging technology and AI. This is an opportunity to shape the bank's long-term digital strategy, moving beyond the current app strategy to consider the future of AI, emerging customer interfaces, and the evolving needs of customers and society. In this role, you’ll grow and learn in an environment that truly recognises the importance of delivering positive outcomes for customers and re-imagining the future of mobile banking. You will develop the vision and enable a bold transformation. What You'll Need: Stakeholder Management: Proven experience in building partnerships and working collaboratively with others to achieve aligned objectives. Ability to anticipate and balance the needs of multiple stakeholders when making decisions. Storytelling: Strong ability to influence diverse stakeholders through compelling storytelling and effective communication. Customer Understanding: Track record of designing and delivering digital customer journeys that enhance customer experience and engagement. Data-Driven Insights: Proficiency in using data, research, and insights to understand customer needs and drive strategic decisions. Desirable: Emerging Technologies: Experience working with emerging technologies and AI in the scope of digital journeys/customer experiences. About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies If you’re excited by the thought of becoming part of our team, we’d love to hear from you! At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers. Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future. Should you wish to contact us for any reason, please email us at: careers@lloydsbanking.com For more Flexible Working Options please use the free text search, e.g. job sharing, variable hours, to identify relevant matches.