General Service Manager reference: 143369

Full timeMonday to Friday£45,000 per annumOpportunities for professional developmentPlus our Sodexo employee benefits package28 Days Holiday increasing to 33 days with service (Including bank Holidays)Check your local transport links here: Plan Your Journey | Traveline - the destination you should input is EH11 2QAGeneral Services ManagerEdinburgh - Full timeIts your turn to set the standard.At Sodexo, were passionate about our people.We know that our teams are the key to delivering exceptional service and creating meaningful experiences for our clients, customers, and employees.We are currently seeking a dedicated and dynamic General Services Manager to join our team and play a key role in driving excellence and innovation in Edinburgh.As a General Services Manager you'll:Drive continuous improvement and operational best practices to enhance service deliveryEnsure compliant delivery and performance of contracted services through performance management systemsIdentify growth opportunities and support innovative initiativesLead and manage teams to deliver service excellence, ensuring client satisfaction and high-quality standardsMaintain a zero-harm safety culture by adhering to all HSE policies and proceduresManage budgets effectively to meet financial targets and identify cost-saving opportunitiesImplement innovations and Sodexo contract processes, ensuring compliance with company policiesRigorously manage results to meet KPIs and client expectationsFoster clear communication within teams and support the account manager as neededMonitor and control all service lines within budgets, ensuring seamless soft services operationsBuild strong relationships with senior client management and third-party providers to achieve cost savings and service levelsSupport business development and continuity planningEnsure compliance with hygiene, food safety, health & safety, and equal opportunity regulationsUtilize Sodexo systems (UDC, SAP, Kronos) for operational efficiencyRecruit, induct, develop, and motivate staff following HR policies; conduct staff training and performance reviewsManage HR procedures, absence, and finance data accuratelyLead and develop a high-performing, engaged team aligned with Sodexo valuesDrive service excellence, brand integrity, and adherence to corporate social responsibility standardsPlan, prioritize, and organize workloads effectively to ensure operational efficiency and work-life balanceWhat we're looking for:Proficient in Microsoft Office suite and IT systemsDemonstrated people management experienceAbility to interpret and utilise financial information effectivelyExcellent communication and interpersonal skillsPrevious operational management experience in a similar environmentProven track record of developing profitable client relationshipsBroad commercial facilities management (FM) experience with strong business acumenKnowledge of external industry developments and contract development modelsExperience leading company initiatives and managing change processesSkilled in identifying and driving organic business growthStrong negotiation and client relationship management skillsExperience working within standards and compliance environmentsSoft services background essentialHealth & Safety qualification such as IOSH or RIPH requiredWhy Sodexo?:Working with Sodexo is more than a job; its a chance to be part of something greater.Belong in a company and team that values you for you. Act with purpose and have an impact through your everyday actions.Thrive in your own way.We also offer a range of perks, rewards and benefits for our colleagues and their families:Unlimited access to an online platform offering wellbeing supportAn extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeingAccess to a 24hr virtual GP ServiceSodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family)Save for your future by becoming a member of the Pension PlanOpportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development toolsBike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fitSodexo UK and Irelands enhanced benefits and leave policiesA little more about Sodexo:At Sodexo, our purpose is to create a better every day for everyone to build a better life for all.As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.We are committed to being an inclusive employer. We are a forces friendly employer.We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins.Were a Disability Confident Leader employer.Were committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.Click here to read more about what we do to promote an inclusive culture.Ready to be part of something greater?You raise the bar. Well help you go higher.Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications