Growth Support Lead-Strategic Growth

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Growth Support Lead Hybrid - Solihull (2/3 days in the office per week) Full time, Permanent Salary - Up to £37,000 dependent on experience

We’re looking for an individual to join our UK&E Growth team as Growth Support Lead. In this player/ manager role, you’ll support colleagues across the Growth team in a variety of tasks within our new business and retention bidding and lead a small team of Growth Support Assistants.

With a newly centralised support team, a healthy pipeline of bidding activity, and a clear strategy, now is a great time to join our team. We can offer you full training and support your continuous development, including a Bid Management Apprenticeship.

You will need to have high attention to detail, able to quickly grasp & assimilate complex information, be great at building relationships, and be comfortable working to strict deadlines. You will also need to have team lead/ supervisory experience.

If looking for a role where you can really make an impact, would like to learn more about the role of Growth Support Lead, and how your experience & skills could transfer into our team, we would love to speak to you.

As part of this you’ll:

Provide day to day supervisory of the Growth Support Assistants, including allocation of tasks and training. Manage the framework and portal process, ensuring all customer updates and questions are acknowledged and responded to, within the given timeframe. Provide high quality support services to bids of varying scale and complexity (across UK & Europe) on either an individual or a portfolio basis. Assist in the creation, implementation and management of a project plan to deliver bid requirements on time and on budget. Support the day-to-day running of the bidding process through the provision of timely and effective administrative support. Support the Bid Managers in ensuring that appropriate governance is followed. Support Bid Writers in producing proposal documentation for submission to the Customer in accordance with project requirements. Format and compile bid documents and bid responses and ensure relevant outputs are created and collated.

What you’ll need to do the role:

Experience in a team lead/ supervisory or managerial role within a support/ coordination/ project or administration environment. Excellent communication skills – builds strong relationships within the team and across divisional boundaries. Possesses excellent written communication skills. Highly detailed, conscientious and delivery focused. Able to deal with sensitive information. Highly developed analytical, research, problem solving and project management skills. Excellent organisational ability with superior time management skills and the capacity to work independently to discharge tasks with initiative, responsibility and discretion. Proficient in MS Office, particularly Powerpoint & Excel. Experience or keen interest in AI tools would be an advantage. Demonstrates a flexible approach to work, is self-motivated with the ability to juggle multiple priorities.

Why Serco:

Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.

What we offer:

25 days annual leave plus bank holidays. Annual leave purchase scheme. Up to 6% contributory pension scheme Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships. A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more. A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco. A safe and supportive culture. A company passionate about diversity and inclusion.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

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Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We’re a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.