Prison Support Officer

Salary: £23,860

We’re looking for Prison Support Officers (OSOs) to join our team at HMP Doncaster. You’ll play a vital role helping prison operations run smoothly.

What does the job involve?

You’ll report to the Custodial Operations Manager, supporting with various duties. You’ll be entrusted to: Clear the house blocks and kitchens rubbish twice daily. Clear all rubbish from under the windows and windblown around the grounds. Sort the waste to remove all recyclables from rubbish in the compound. Remove the food waste from the general waste. Coordinate the waste collections of bales, general waste, food waste (twice weekly). Arrange for skips that departments may need. On call for any areas that requires furniture removed. On call for vehicle fuel/oil spills inside and outside the prison. Assist areas that are short of staff by cross deploying. Shredding confidential waste. Liaising with R.I.D stores and work services to clear their rubbish when needed. Power hosing all areas as and when required. Clear all rubbish from the large exercise yards if required. Clear the rubbish from between the windows and grills Any other tasks that arise or emergencies. Administration duties i.e. completion of paperwork, liaising with third party waste contractors. Payment on CMS. Facilitation of prisoners Employment Passports To be a Key Worker

What we’re looking for

Essential: GCSEs in Maths and English (Grade C or above) or equivalent, plus good IT skills Desirable: Experience in a secure environment (e.g., prison service), knowledge of security procedures, and proficiency in Microsoft Office Skills: Strong organisation, analytical thinking, and attention to detail – reading and writing skills are important for report writing and interpreting data Team player: Excellent communication, interpersonal skills, and the ability to work collaboratively with staff, visitors, and prisoners Trust and discretion: This role involves handling sensitive information with professionalism Other requirements: A full driving licence and flexibility to work shifts, which may include nights

If you thrive in a structured yet dynamic environment, we’d love to hear from you!

What we offer

Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression Pension: Up to 6% contributory pension scheme Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel. Employee networks: Join a network where colleagues can come together, meet new people, find support, share ideas and be part of a real community.

Ready to impact a better future? Apply today.

About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact j&iukcareers@serco.com.

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on j&iukcareers@serco.com to discuss.