HR Operations Partner

Nominet: Shaping the Future of the UK Internet with Purpose

This is an exciting opportunity to join Nominet, a world-leading domain name registry and a critical pillar of the UK's digital infrastructure. Beyond our well-known stewardship of .UK domains, we play a vital role in supporting essential government services like the NHS through our DNS expertise. What truly sets Nominet apart is our commitment as a public benefit company. We actively invest in projects that leverage technology to improve lives, having donated millions and pledged significant further support over the coming years. If you're looking for a role where your work has a tangible positive impact, Nominet offers that unique intersection of technology and social good.

The HR Operations Partner Role: Driving Efficiency and Employee Experience

The HR Operations team at Nominet is the powerhouse behind our employee lifecycle. This team is dedicated to crafting intuitive and efficient processes that cover everything from onboarding to offboarding, with a strong emphasis on automation and self-service. As an HR Operations Partner, you will be instrumental in this mission. You'll blend your data-driven HR operational expertise with a passion for delivering an exceptional employee experience. This role is perfect for someone who thrives on continuous improvement, actively seeking out opportunities to simplify and enhance how we work, making processes smarter and more accessible for everyone.

What You'll Be Doing: A Strategic and Hands-On Approach

• Leverage your comprehensive HR experience and in-depth knowledge of employment law to support effective people management throughout the entire employee lifecycle.
• Apply a commercial mindset to provide practical, balanced advice that empowers the business to excel through its people and boosts overall performance.
• Cultivate strong, trusted relationships with managers and the wider HR team, championing employee and manager self-service initiatives.
• Collaborate with the Head of HR Operations & Systems to enhance our systems capabilities and refine our operational workflows.

Who You Are: A Proactive and Collaborative HR Professional

We are seeking a proactive, team-oriented individual with a hands-on approach. You are friendly, reliable, and discreet, possessing strong organizational and interpersonal skills. Confidence in offering constructive challenges is valued, as is an agile and adaptable mindset. This role is an excellent stepping stone for those looking to grow their HR career towards a future HR Business Partner position.

Key Advantages for Candidates:

• Impactful Work: Contribute to a public benefit company with a clear social mission, supporting critical UK infrastructure.
• Career Development: This role is designed as a growth opportunity, paving the way for future HR Business Partner roles.
• Work-Life Balance: Enjoy a 34-hour working week with full-time pay, including an "Early Finish Friday" (midday finish).
• Comprehensive Benefits: Access a generous 30 days of annual leave (plus bank holidays, with the option to purchase more), private healthcare, an employee assistance program, a matched pension scheme, an EV scheme, and a rewards platform with numerous discounts.
• Continuous Improvement Focus: Be part of a team that actively seeks to streamline processes and enhance efficiency.
• Strong Team Environment: Work within a supportive HR Operations team that values collaboration and a "glass half full" mindset.

Essential Skills and Experience ("Must Haves"):

• Proven experience in an HR function supporting second-line queries to foster a self-service environment.
• Excellent assertive interpersonal and influencing skills, with a track record of coaching line managers to build team leadership competence.
• Demonstrated experience in policy development and making recommendations for amendments aligned with current and future employment law.
• Ability to interpret People data to generate insightful and actionable reports.
• Proficiency in engaging and coaching line managers through complex people challenges.
• Effective communication and influencing skills for building relationships across all levels and functions.
• Previous experience leading support for key lifecycle activities such as Performance Reviews, Pay Reviews, and Engagement Surveys, including post-survey action planning.

Desirable Skills and Experience ("Nice to Haves"):

• Change management capabilities with strong stakeholder management skills.
• Experience in generating and delivering reporting and analytics (e.g., Excel, Power BI).
• Familiarity with broader systems transformation or process improvement methodologies.

Diversity and Inclusion:

Nominet is deeply committed to fostering a workplace where diversity is celebrated and every individual feels valued, respected, and empowered. We encourage applications from candidates of all backgrounds and are dedicated to ensuring our recruitment and selection process is inclusive and supportive. Please inform us if any adjustments are needed to support your application.

Security Commitment:

All Nominet employees share a commitment to safeguarding the internet. This role is subject to a Baseline Personnel Security Standard (BPSS) check, and potentially additional security clearances depending on the specific nature of the work.

Please Note: Nominet is unable to provide visa sponsorship or relocation support at this time.