HR Process Design & CI Senior Expert

<div><div><div><p><strong>HR Business Process Design & CI Senior Expert</strong></p> <p><strong>Location: Milton Keynes (MK4 3FU)<br>Contract Type: Permanent <br>Grade: RCS K</strong><br><strong>Hybrid working - 3 days in office </strong></p> <p>DHL, an award-winning global leader in supply chain solutions, is seeking a talented HR Business Process Design & CI Senior Expert to join our HR Shared Service Centre. This pivotal role is focused on optimising end-to-end HR processes, aligning regional and global strategies, and enhancing the customer and user experience within our HR systems. <br><br>The HR Process Design & CI Senior Expert plays a key role in the delivery of People Services process design and continous improvement by providing process leadership and guidance on new and existing HR processes and implementing digitalisation. The successful candidate will be a lead in supplier manangement with system change and major projects, a key mentor for the Expert role, and will manage coaching and peer review. </p> <p> </p> <p><strong>WHAT DOES THE ROLE ENTAIL?</strong></p> <ul> <li><strong> Process Improvement:</strong> Support, coordinate, and lead continuous improvement initiatives across HR systems and processes. Aim for streamlined and standardized processes to maximize efficiency and effectiveness.</li> <li><strong> Process Design & Documentation:</strong> Design, document, and assess processes using standardised frameworks, ensuring they meet global requirements, legal/regulatory compliance and internal controls.</li> <li><strong> Stakeholder Engagement:</strong> Actively gather process improvement suggestions from business stakeholders, HR Shared Services teams, and customer surveys, developing solutions to address identified needs.</li> <li><strong> System Management:</strong> Oversee the planning and implementation of system builds, manage user acceptance testing, and evaluate post-implementation improvements.</li> <li><strong> </strong><strong>Training & Communication:</strong> Develop content for training sessions and communicate process updates and changes effectively to operational teams.</li> <li><strong>Leading workshops: </strong>Motivate colleagues and SME's and act as role model</li> <li><strong>Facilitation: </strong>Train, coach and advise to enhance the process and system skills of colleagues</li> <li><strong>Being the key People Service lead on project and process. </strong></li> <li><strong>External supplier management and system design.</strong></li> </ul> <p> </p> <p><strong>WHAT DO WE NEED FROM YOU?</strong></p> <ul> <li>Strong stakeholder management, workshop facilitation and supplier management.</li> <li>Basic technical knowledge of HR Shared Services Systems, including Customer Relationship Management Systems (Cloud-based), Oracle Cloud</li> <li>Experience in HR systems, process improvement, or project management, ideally within a Shared Services or HR Operations context.</li> <li>Ability to analyse complex business processes and provide recommendations for optimising them.</li> <li>Strong analytical skills with the ability to analyze data and make data-driven recommendations.</li> <li>Good understanding of transactional HR processes and HR Shared Services / HR Operations</li> <li>Experience in systems-related HR employee, process improvement/management or project management</li> <li>Experience in HR or business (including Process Management Experience)</li> <li>Project management qualification - Desired</li> <li>Certified in Change/Process Management - Desired</li> <li>Knowledge of process design methodologies - Desired</li> <li>Don't need HR Experience, but needs a passion for documentation and process.</li> </ul> <p> </p> <p><strong>WHY CHOOSE US? </strong></p> <p>As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:</p> <ul> <li>Free confidential 24/7 GP service</li> <li>Hundreds of discounts (including retail, childcare + gym)</li> <li>Affordable loans & enhanced pension scheme</li> <li>24/7 employee support service for you (+ family) with access to free counselling and much more: <a href="https://careers.dhl.com/global/en/dsc-benefits">https://careers.dhl.com/global/en/dsc-benefits</a></li> </ul> <p><strong>OUR APPROACH TO DIVERSITY & INCLUSION</strong></p> <p>We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. Find out more about our global approach to Diversity, Equity, Inclusion & Belonging: <a href="https://careers.dhl.com/global/en/diversity">https://careers.dhl.com/global/en/diversity</a></p> <p><strong>BE AN ESSENTIAL PART OF EVERYDAY LIFE</strong></p> <p>DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.</p> <p> Apply now to play a key role in driving excellence and innovation in HR processes at DHL Supply Chain.</p> <p>#UKIDSCWellBeing</p></div></div></div>