HR Process Design & CI Expert

<div><div><div><p><strong>HR Business Process Design & CI Expert</strong></p> <p><strong>Location: Milton Keynes (MK4 3FU)<br>Contract Type: Permanent <br>Grade: RCS L </strong><br><strong>Hybrid working - 3 days in office </strong></p> <p>DHL, an award-winning global leader in supply chain solutions, is seeking a talented HR Business Process Design & CI Expert to join our HR Shared Service Centre. This pivotal role is focused on optimising end-to-end HR processes, aligning regional and global strategies, and enhancing the customer and user experience within our HR systems.</p> <p> </p> <p><strong>WHAT DOES THE ROLE ENTAIL?</strong></p> <ul> <li><strong> Process Improvement:</strong> Support, coordinate, and lead continuous improvement initiatives across HR systems and processes. Aim for streamlined and standardized processes to maximize efficiency and effectiveness.</li> <li><strong> Process Design & Documentation:</strong> Design, document, and assess processes using standardised frameworks, ensuring they meet global requirements, legal/regulatory compliance and internal controls.</li> <li><strong> Stakeholder Engagement:</strong> Actively gather process improvement suggestions from business stakeholders, HR Shared Services teams, and customer surveys, developing solutions to address identified needs.</li> <li><strong> System Management:</strong> Oversee the planning and implementation of system builds, manage user acceptance testing, and evaluate post-implementation improvements.</li> <li><strong> </strong><strong>Training & Communication:</strong> Develop content for training sessions and communicate process updates and changes effectively to operational teams.</li> </ul> <p> </p> <p><strong>WHAT DO WE NEED FROM YOU?</strong></p> <ul> <li>Proven ability to work effectively across teams and divisions.</li> <li>Experience in HR systems, process improvement, or project management, ideally within a Shared Services or HR Operations context.</li> <li>Strong analytical skills with an ability to assess complex business processes and recommend optimisations.</li> <li>Solid general business and operational management experience.</li> <li>Excellent attention to detail and strong written communication skills.</li> <li>Experience with written documentation, continuous improvement methodologies, and stakeholder management.</li> <li>Don't need HR Experience, but needs a passion for documentation and process.</li> </ul> <p> </p> <p><strong>WHY CHOOSE US? </strong></p> <p>As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:</p> <ul> <li>Free confidential 24/7 GP service</li> <li>Hundreds of discounts (including retail, childcare + gym)</li> <li>Affordable loans & enhanced pension scheme</li> <li>24/7 employee support service for you (+ family) with access to free counselling and much more: <a href="https://careers.dhl.com/global/en/dsc-benefits">https://careers.dhl.com/global/en/dsc-benefits</a></li> </ul> <p><strong>OUR APPROACH TO DIVERSITY & INCLUSION</strong></p> <p>We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. Find out more about our global approach to Diversity, Equity, Inclusion & Belonging: <a href="https://careers.dhl.com/global/en/diversity">https://careers.dhl.com/global/en/diversity</a></p> <p><strong>BE AN ESSENTIAL PART OF EVERYDAY LIFE</strong></p> <p>DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.</p> <p> Apply now to play a key role in driving excellence and innovation in HR processes at DHL Supply Chain.</p> <p>#UKIDSCWellBeing</p></div></div></div>