Head of Department (Back of House)

<div><div><div><p><strong>Pay Rate:</strong> £50,000 up to £55,000 depending on experience <br><strong>Grade: </strong>RCS K<br><strong>Contract Type:</strong> Permanent (Full-Time)<br><strong>Shift patterns:</strong> Monday to Friday (Will need to be flexible for earlies and lates)<br><strong>Location:</strong> Luton Airport, Luton<br><br></p> <p><strong><u>PLEASE NOTE: The role is based within an airport. You will be required to undergo a security/background check if you are to be successful for this position.</u></strong></p> <p>Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company, providing top-notch ground handling services at numerous UK airports. Join us in our mission to deliver excellence in aviation logistics!</p> <p>We're now looking for a Head of Department (Back of House) to play an integral role at the heart of our operations, ensuring that every flight is a success.<br><br></p> <p><strong>✅</strong><strong>A TYPICAL DAY MAY INVOLVE</strong></p> <ul> <li><span data-teams="true">Provide overall leadership for all Back of House (BOH) operations, including ramp, Turnaround Operations, Dock (baggage handling) and pushback, ensuring safe, efficient, and high-performing service delivery. </span></li> <li><span data-teams="true">Champion a strong health and safety culture, ensuring full regulatory compliance and embedding safe systems of work across all operational areas.</span></li> <li><span data-teams="true">Lead and develop a workforce of 200+ colleagues and operational managers, fostering accountability, engagement, and continuous improvement.</span></li> <li><span data-teams="true">Attending customer meetings, represent DHL at stakeholder meetings, setting strategic direction and driving efficiencies and operational excellence. </span></li> <li><span data-teams="true">Drive performance through effective people management, engagement initiatives, and robust attendance and absence control.</span></li> <li><span data-teams="true">Partner with senior stakeholders to deliver operational change, optimise resources, and support key business objectives.</span><strong><span data-teams="true"><br><br></span></strong></li> </ul> <p><strong>✅</strong><strong>THIS ROLE WOULD SUIT PEOPLE WHO </strong></p> <ul> <li><span data-teams="true">Proven senior operations leader delivering high performance in complex, fast-paced environments.</span></li> <li><span data-teams="true">Confident, visible leader able to inspire large, multisite teams and set clear direction.</span></li> <li><span data-teams="true">Change-driven and improvement-focused, with a strong commitment to safety and operational excellence.</span></li> <li><span data-teams="true">Inclusive people leader experienced in managing managers, driving engagement, performance, and wellbeing.</span></li> <li><span data-teams="true">Calm, resilient decision maker in high-pressure operational settings.</span></li> <li><span data-teams="true">Proud brand ambassador with a strong focus on safety, teamwork, and customer service.</span></li> <li><span data-teams="true">Aviation experience desirable but not essential.</span></li> <li><span data-teams="true">Full UK manual driving licence essential.</span></li> </ul> <p><span data-teams="true"> </span><span data-teams="true"> </span></p> <p><strong>✅</strong><strong>SECURITY PROCESS TO WORK WITHIN AVIATION AND TRAVEL AT DHL</strong></p> <p>To obtain a full airside ID, you must:</p> <ul> <li>Be able to provide five years' address history</li> <li>Be able to provide five years' reference history (employment/education/benefit claim/character)</li> <li>Pass a pre-employment Drug and Alcohol test</li> </ul> <p> </p> <p><strong>✅</strong><strong>WHY JOIN US?</strong></p> <p><strong>Customise the points in yellow. Delete this comment before posting.</strong></p> <ul> <li>We're happy to talk about flexible working – just ask about alternative patterns at interview</li> <li>Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution</li> <li>Free confidential 24/7 GP consultations</li> <li>Hundreds of retail and lifestyle discounts</li> <li>Affordable loans, savings schemes and free mortgage advice</li> <li>Visit <a href="https://careers.dhl.com/global/en/working-at-dhl-supply-chain">https://careers.dhl.com/global/en/working-at-dhl-supply-chain</a> to learn more</li> </ul> <p><strong> </strong></p> <p><strong>✅</strong><strong>WHO WE ARE</strong></p> <p>​We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.</p> <p> </p> <p><strong>✅</strong><strong>BUILDING AN INCLUSIVE WORKPLACE</strong></p> <p>At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.</p> <p> </p> <p>As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.</p> <p> </p> <p> </p> <p>Please be aware that interviews are provisionally scheduled to take place during the week commencing Monday 9th February 2026 . Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible. <br> </p> <p> </p> <p> </p> <p> </p> <p>#UKIDSCEJ</p></div></div></div>