Head of Motor Finance Redress, Conduct, Compliance & Operational Risk

This review offers a detailed look at the Head of Motor Finance Redress, Conduct, Compliance & Operational Risk opportunity, designed to help potential candidates understand the scope and advantages of this 12-month secondment/fixed-term contract role.

Opportunity Highlights

This is a pivotal role for an experienced professional looking to make a significant impact within a leading financial institution. The core of this position revolves around leading the oversight of an industry-wide motor finance redress scheme, a critical initiative driven by anticipated FCA consultation. This role offers a unique chance to:

• Shape Industry Standards: Play a key role in providing clarity to consumers and ensuring good customer outcomes in a complex and evolving market.
• Drive Transformational Change: Be at the forefront of identifying new opportunities and implementing innovative solutions in collaboration with senior business leaders.
• Provide Strategic Thought Leadership: Offer expert insight and oversight that supports the "second line of defence" for risk management.
• Engage with Regulators: Act as a key liaison, building strong relationships and adeptly interpreting and anticipating regulatory changes.

Key Advantages for Candidates

Beyond the challenging and impactful nature of the work, this opportunity presents several compelling advantages:

• Career Advancement: This secondment/FTC offers a high-profile project to showcase your leadership and expertise, potentially opening doors for future senior roles.
• Strategic Influence: You will be empowered to make material risk appetite decisions, directly influencing key strategic decisions at a senior level.
• Develop Future-Focused Skills: Gain valuable experience in overseeing compliance risks related to new technologies like data analytics, machine learning, and AI, a crucial area for future financial services.
• Work-Life Balance: While this is a full-time role, the organisation offers a hybrid working model, requiring at least two days per week in the office, providing flexibility.
• Comprehensive Benefits: The role comes with a competitive salary range of £114,810 - £135,070, a generous pension contribution (up to 15%), annual performance-related bonuses, share schemes, and extensive wellbeing initiatives.
• Commitment to Diversity & Inclusion: Lloyds Banking Group demonstrates a strong commitment to creating an inclusive environment, with initiatives supporting diversity, equity, and inclusion, as well as robust support for colleagues with disabilities.

Considerations for Your Career Path

To thrive in this role, candidates should consider the following:

• Expert Regulatory Knowledge: Deep understanding of DISP, CONRED, COMP, Consumer Duty, and the Financial Ombudsman is essential. Your ability to provide credible advice on these areas will be paramount.
• Strong Stakeholder Management: The role requires building robust partnerships and collaborating effectively with leadership, regulators, and other internal teams.
• Transformational Mindset: Beyond operational execution, the ability to be innovative, proactive, and to conceptualise and articulate a customer-centric future state is highly valued.
• Motor Finance Specifics: While not explicitly mandatory, specific experience within motor finance and understanding its key customer value drivers would be a significant asset.
• Secondment/FTC Nature: This is a fixed-term contract ending in December 2026. Candidates should ensure this aligns with their career aspirations and future plans.
• Location: While primary locations are Bristol and Newport (moving to Cardiff in 2026), the role is open to applications from any of the Group's hub sites, requiring an understanding of the hybrid working arrangement.

This Head of Motor Finance Redress, Conduct, Compliance & Operational Risk position presents a compelling opportunity for a seasoned professional to lead a critical initiative, influence strategic direction, and contribute to positive customer outcomes within a supportive and dynamic organisation.