Senior Pensions Technician reference: 10113754

This review offers insights into the Senior Pensions Technician role at Capita Pension Solutions (CPS), designed to help potential candidates navigate this opportunity and consider its alignment with their career aspirations.

Unlocking Your Potential as a Senior Pensions Technician

Capita Pension Solutions (CPS) is seeking motivated and experienced Senior Pensions Technicians to join their dynamic operations team. This is a fantastic opportunity for individuals with a strong technical background in Defined Benefit (DB) pensions and a proactive approach to process improvement.

Key Advantages for Candidates:

• Impactful Work: You will be instrumental in supporting complex casework, high-value cases, and complaints, directly contributing to excellent customer experiences.
• Continuous Improvement Focus: This role offers a unique chance to not only perform technical tasks but also to actively identify, design, and implement process improvements. If you have a passion for optimizing operations and enhancing customer journeys, this position is for you.
• Leadership Opportunities: You'll have the chance to lead on projects, collaborate with key stakeholders across the department and business, and represent your team in wider company initiatives.
• Skill Development: The role encourages adapting to varying demands and complex workloads, fostering resilience and a commitment to quality. You'll also have opportunities to contribute to training and coaching, further developing your leadership and mentoring skills.
• Home-Based Flexibility: Enjoy the convenience and work-life balance of a home-based role.
• Comprehensive Benefits Package: CPS offers a competitive package including generous holiday entitlement, company-matched pension, life assurance, and excellent parental leave provisions. They also provide a range of voluntary benefits and opportunities for paid volunteering.
• Commitment to Diversity and Inclusion: CPS is an equal opportunity and Disability Confident employer, committed to creating a barrier-free recruitment process and an inclusive working environment for everyone.

Key Considerations for Your Career Path:

• Security Clearance Requirement: A significant aspect of this role is the need for enhanced security clearance, which mandates a minimum of 5 years of UK residency. Candidates must meet this residency requirement to be considered.
• Technical Prowess: A strong technical understanding of DB pension schemes and proven experience with manual/complex pension calculations are essential. Proficiency with Microsoft Office, including advanced Excel functions like VLOOKUPs and macros, is also a must.
• Analytical and Problem-Solving Skills: The ability to analyze data, identify areas for improvement, and drive change across teams will be crucial for success.
• Collaborative Spirit: While independent work is expected, a strong team ethic, good communication skills, and a willingness to share knowledge are highly valued.
• Adaptability: The nature of complex casework means you'll need to be adaptable and able to manage multiple demands effectively while maintaining high standards of quality.

About Capita Pension Solutions (CPS):

Capita Pension Solutions is a leading consulting, transformation, and digital services business focused on creating better outcomes for its clients and customers. Their Strategy & Product function is in an exciting phase of evolution, driving strategic goals and developing innovative products and services. Joining CPS means contributing to a company with ambitious plans for the future and a strong commitment to making a positive impact.

This role is an excellent opportunity for an experienced Pensions Technician looking to advance their career within a supportive and forward-thinking organization. By leveraging your technical expertise and your passion for improvement, you can make a significant contribution to CPS and enjoy a rewarding career.