Job Description: Take responsibility for ensuring high quality care is given to all residents, in line with Bupa's values. Act as the primary point of contact with relevant regulatory bodies (CQC and others) to ensure complete regulatory compliance across site(s). Take ownership of the commercial success of the site(s) including profitability, sales and business opportunities. Make maximum use of available resources and expertise to identify opportunities for improving customer service, and implement them. Act as a role model and build the capabilities of teams within the site(s) to drive a performance culture Time Type: Full time Job Area: Locations: Field House Be at the heart of helping people live longer healthier, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then weâd like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion â theyâre at the heart of our positively different culture of care. At Bupa youâll be challenged, youâll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference. Please introduce yourself to our recruiters and we'll get in touch if there's a role that sounds like a good match.