Housing Officer reference: 813988902

Salary: £26,392 - £30,000

Location: Coventry

Working hours: Full Time, 40 hours per week on a rota of 12 hour shifts which include days and nights.

Contract type: Permanent

On behalf of the Home Office, Serco manages the Asylum Accommodation and Support Services Contract (AASC) for the Midlands and East of England. We focus on assisting individuals through the asylum system, ensuring that vulnerable asylum seekers have access to the support they need along with a high standard of accommodation.

Our Housing Officers (HO’s) are responsible for ensuring compliance with the AASC Contract, company policies, processes, and procedures through their liaison with Staff, Service Users. You will be based at our site in Coventry ensuring the location is safe, habitable, fit for purpose and fully equipped in accordance with AASC Standards. All Housing Officers are on a rota basis covering 12 hour shifts inc day's and night's there will be an average of 15 shifts to cover each month.

This role is suited to someone with a solid work history dealing with people face to face and enjoys a demanding workload where you get to utilise your organisations skills whilst remaining calm under pressure and supporting our service users. You must be enthusiastic about taking on a range of accountabilities such as:

Complete a Monthly Inspection of all Properties within the allocated portfolio in accordance with the standard defined within the AASC Contract and property standards guide.

Report all property faults identified, correctly categorising them for appropriate response.

Respond to customer complaints

Ensure delivery of all core Service User support services as prescribed under the contract

Complete a Monthly Inspection of all Properties within the allocated portfolio in accordance with the standard defined within the AASC Contract and property standards guide.

Responsible for ensuring safety of Service Users in accordance with Safeguarding policies and procedures, including: welfare checks, dealing with urgent medical needs, managing anti-social behaviour etc.

Provide accurate and timely reporting on visits, inspections, repairs, incidents etc. to support the adherence to contractual requirements and agreed timescales.

What you’ll need to do the role

Due to the nature of the role, Criminal Record Bureau checks are required (all offers of employment are subject to security clearance checks and approval by the Home Office).

Whilst experience in a previous property related role is beneficial, this isn’t a requirement, more importantly is your desire and enthusiasm to make a difference. You will be expected to take on a variety of tasks to support our service users and some may be challenging – dealing with anti-social behaviours, medical needs, management of child safeguarding needs. You will have strong communication skills and be confident managing conflict.

Why Serco

A place you can make an impact - The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives.

A place you can count on - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.

A place for you - We are a motivated team who will encourage you and help you to succeed within a supportive and safe culture.

What we offer

Pension upto – 6%

Employee Assistance Programme

Chance to contribute to innovation in the public services

A company passionate about diversity and inclusion

Serco Benefits package

A safe and supportive culture

A company passionate about diversity and inclusion

#aasccareers

All Serco employees must ensure that their current line manager is aware of their application. For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.