IT Field Engineer

IT Field Engineer Opportunity in South West England & Wales

Are you a dedicated IT professional seeking a dynamic role with a strong emphasis on service excellence and career development? This IT Field Engineer position offers an exciting opportunity to contribute to the operational success of our sites across South West England and Wales. Reporting to the Head of IT Operations, you will be instrumental in delivering high-quality ICT operations and fostering effective relationships with users and stakeholders.

This role is perfect for an individual who thrives on problem-solving, enjoys direct user engagement, and is keen to advance their skills within a supportive environment. You will be the on-the-ground IT expert, ensuring seamless technology operations and enhancing the efficiency of end-users.

Key Advantages for Candidates:

• Impactful Role: Play a vital role in maintaining and improving IT infrastructure for multiple sites, directly contributing to business continuity and user productivity.
• Professional Development: The organization offers a range of study and support programs, providing a clear pathway for skill enhancement and career progression.
• Comprehensive Benefits Package: In addition to a competitive salary of up to £32,000 (dependent on experience), you will receive 25 days of holiday plus bank holidays, a contributor pension scheme, life assurance, and access to various "Perks at Work" discount schemes and an Employee Assistance Programme.
• Diverse Technical Exposure: This position involves supporting a variety of hardware, software, and network components, offering broad technical experience.
• Career Growth with Allied Universal/G4S: Join a global leader in security and facility services with a substantial UK presence. Allied Universal's acquisition of G4S means you'll be part of an expansive network, benefiting from a robust infrastructure and best practices.

Key Considerations for Your Career Path:

• Geographic Focus: The role requires a strong presence across South West England and South Wales, necessitating comfortable travel within this region.
• Multi-faceted Support: You will act as 1st, 2nd, and 3rd line support, demanding a versatile approach to troubleshooting and issue resolution.
• ITIL Alignment: The role emphasizes ITIL best practices, including incident logging, service request capture, and asset management. Familiarity with or a willingness to learn ITIL principles will be beneficial.
• Client-Facing Skills: Excellent communication and customer service skills are paramount, as you will be guiding, coaching, and advising end-users and stakeholders.
• Adherence to Policy: Ensuring user compliance with IT policies, particularly security, is a critical aspect of the role.
• Screening Requirements: Be prepared for a detailed screening and vetting process, requiring original documentation for verification.

Ideal Candidate Profile:

We are looking for candidates with proven experience in delivering IT support. You should possess advanced knowledge of Windows operating systems, Microsoft Office, and Google support. Proficiency in PC hardware repair and the ability to troubleshoot both Windows and Apple products are essential. Strong communication and customer service abilities are equally important.

Commitment to Diversity and Inclusion:

G4S Regional Management (UK&I) Limited is dedicated to fostering a diverse and inclusive workplace. They are proud to be an equal opportunity and Disability Confident employer and welcome the unique contributions of all individuals. If you require any reasonable adjustments during the hiring process, please do not hesitate to seek them.

This IT Field Engineer role represents a significant opportunity for an ambitious IT professional to make a tangible difference, develop their expertise, and grow within a respected global organization.