Area Operations Controller

Recruiting For Area Operations Controller

Location Belfast

Salary £28,000 per year

Hours of work Full Time

Shift Pattern 4 on 4 off

G4S our recruiting for An Area Operations Controller for our Civil Service contract within G4S

The AOC will be responsible for maintaining a holistic overview of regional scheduling, assisting with covering absence and delivering various system and financial reports. This role is a highly focused customer service position with a high proportion of the role focusing on inbound and outbound calls, email correspondence and interacting with the wider workforce. This role is required to work flexibly with some evening and weekend work associated.

THE ROLE

You will have responsibility for the scheduling of staff and the associated administration duties covering a geographical area and day-to-day administration of tasks and will act as an overall support function for the operational area. The AOC is on Weekend Call on a rotational BasisMaintain scheduling of all employees and portfolios for, which the AOC covers ensuring delivery of 100% of contractual and temporary hours including holiday planning and absence management and swift resolution of unplanned absence at short notice. Conduct book on calls with sitesProvide administrative support with scheduling databases and keep information up to date for, joiners, induction training, rosters, leavers, absence. Provide support and advice to Security Officers during working hours.Produce front line financial control by delivering employee work patterns in a cost effective manner. Produce timely and accurate reports.Ensure the schedule delivers customer requirements and confirm that planned deployment meets expectations against budgeted revenue and marginSupport the administrative team in managing queries from the workforce regarding work schedules and making outbound calls when needed to fill last minute or dropped shifts or participate in call round evenings/workforce welfare callsRespond to last minute scheduling changes and clashes, reactively and proactively working with the Ops Support Manager and wider operations to ensure events workforce demands are met, escalating any impact last minute changes may have on the ability to deliver budget expectationsEnsure compliance with internal, external and legal requirements as necessary including but not limited to working time directive, SIA, scheduling and procurement processesDemonstrate teamwork and collaboration across other departments within SSUKI to ensure the overall success of the business and sharing best practiceAny other activities as reasonably required

THE IDEAL CANDIDATE

Experience of multiple office technology and software applications including Microsoft, clerical and administrative procedures, principles and practices of office managementRequires high level of tact and integrity due variety and scope of different contacts and exposure to confidential dataAble to work on own initiative and influence internal and external contactsConfident, well presented with excellent attention to detailAble to work in a demanding and busy environmentAble to manage and coordinate complex and changing situationsDemonstrate flexibility and adaptability with proven problem solving skillsFluent written and spoken EnglishPrevious scheduling experienceGood level of numerical reasoningPrevious experience using workforce management / T&A systemsGood level of commercial awarenessGood stakeholder engagement across a range of functions5 years checkable work historyUnrestricted right to work in the UK/EUAbility to analyse and interpret data

BENEFITS

5.6 weeks paid holiday (8 of these will be in lieu of bank holidays - subject to shift pattern and accrual)Workplace pension schemeLife assurancebenefitFinancial support for SIA Licence & renewalContributory Healthcare SchemeEyecare vouchersEmployee Discount SchemesProgression, training & development opportunitiesRefer a friend scheme

You will just need to complete the following application form and one of our Recruiters will be in touch to discuss the next steps. Our recruitment and selection process will include an interview and screening to BS7858 standards.

Given the nature of the industry, we do need to ask some questions for security and compliance purposes, but dont worry - you will only need to complete them once.

In 2021, G4S, a London-based global security company, was acquired by Allied Universal®, a leading security and facility services company that provides proactive security services and cutting-edge smart technology to deliver tailored, integrated security solutions. This acquisition expanded Allied Universals footprint and infrastructure on a global and local level. Through a global workforce of approximately 800,000 people*, we leverage best practices in communities all over the world. With revenue of approximately $20 billion, we have the resources to deploy efficient processes and systems to help deliver our promise locally: keeping people safe so our communities can thrive. In Europe, we have an extensive network of offices and more than 46,500 employees to support our local communities and customers. We believe there is no greater purpose than serving and safeguarding customers, communities and people in todays world. Allied Universal is There for you™. For more information, please visitwww.g4s.comorwww.aus.com.

*Total workforce includes employees and subcontractors