IT Service Centre Specialist

Job Description: IT Service Centre Specialist Salford Quays M50 3SP OR Staines TW18 3D Hybrid working Permanent Salary: From £25,200 per annum + Fantastic Benefits Full time 37.5hrs Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. At Bupa, we’re passionate about technology. With colleagues, customers, patients and residents in mind you’ll have the opportunity to work on innovative projects and make a real impact on their lives. Right from the start you’ll become part of our digital strategy, joining us on our journey and developing yourself along the way. day. Role Overview: To provide a first line incident management function to all IT Service Customers, IS Teams and Vendors contacting the IT Service Centre. To provide a customer focussed, single point of contact for Bupa IS customers. What you’ll do: To provide first line support in line with published SLA for all customers contacting the IT Service Centre. To provide customer service excellence, ensuring all users contacts are handled in a pleasant, helpful and professional manner, with regular updates provided to the customer. To recommend opportunities to the Service Centre Management Team to improve working practices and team performance. To pro-actively participate in all IS functional/departmental meetings giving feedback to ensure continual improvement, productivity gains and overall customer satisfaction and undertake departmental initiatives as directed. To keep up to date with the Bupa organisation and business, the healthcare market place and IT industry opportunities to provide desktop solutions. To follow ITIL based Operational Lifecycle procedures (Incident, Problem, Change, Configuration, Asset etc.) to ensure a cost effective and efficient service to the IT Customer Service. To achieve appropriate security accreditation for the administration of User accounts for all Bupa systems ensuring strict compliance with Bupa security standards and policies Ensure that all requests and incidents logged with the IT Service Centre are progressed and resolved and the Customer is updated with progress at all times. Act as a call co-ordinator for all External vendor queues to ensure faults and requests are actioned. Advise customers on the purchase of appropriate hardware/software in conjunction with technical teams. To perform administration tasks as allocated by the Service Centre Management Team. To support the various operational working hours (shifts) as appropriate Temporary Secondments to other IS Customer Service teams to enhance skill sets. What you’ll bring: ITIL qualified or experience in IT Service Desk role Strong Customer Focus. Strong Communications skills, telephone, written and face to face. Good awareness of Microsoft Desktop products. Good awareness of Infrastructure Components (Network, NT, Exchange). Good organisational skills. Why Bupa? We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers. Our benefits are driven by what matters to our people. It important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. You will be eligible for: 25 days holiday, increasing through length of service, with option to buy or sell Bupa health insurance as a benefit in kind An enhanced pension plan and life insurance Onsite gyms or local discounts where no onsite gym available Various other benefits and online discounts Diversity and Inclusion Bupa is committed to making sure that every applicant is assessed based on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can truly be you at Bupa. We want to ensure you are treated fairly. That why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them. Whether you’ve found your feet or are discovering a new path. Welcome to a place that celebrates you. This isn’t where you've been. This is where you're going. This is what we have belief in. Time Type: Full time Job Area: IT Locations: Bupa Place, Staines - Willow House Be at the heart of helping people live longer healthier, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we’d like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference. Please introduce yourself to our recruiters and we'll get in touch if there's a role that sounds like a good match.