IT Service Desk Analyst

IT Service Desk Analyst – Nisa£24,500 to £26,000 plus great benefits (Work Level 6C)37.5 hours across a variety of shifts between 8am and 5pm (working approximately 1 in 5 Saturdays once youre fully trained)Scunthorpe, DN15 9GE (Hybrid Working)

Were looking for an IT Service Desk Analyst to join our Nisa IT team in Scunthorpe. In this role youll provide first-line IT support for our colleagues at Nisa and DHL warehouses. Well look to you to provide advice to users about technical issues and problems relating to hardware, software, and core business systems. Youll collaborate with colleagues to resolve reported incidents, ultimately making sure we can continue providing a great service for our customers. This is a hybrid role, and youll split your time between home and the office (find out more about our hybrid working policy at https://jobs.coop.co.uk/hybrid-working-policy).

What youll do

Provide first-line investigation and diagnosis of IT problems Identify and implement solutions to resolve service requests Carry-out basic hardware diagnostics/triage and keep all relevant databases up to date Conduct customer/user satisfaction callbacks Set-up new user accounts, including hardware, and provide support for new starters at Nisa Keep users informed of incident progress Liaise with third-party support and IT equipment vendors

This role would suit people who have

A keen interest in IT and a solid understanding of industry trends A good understanding of industry standard devices, operating systems, and packages such as Microsoft Windows, Office 365 and Apple iOS A good understanding of Microsoft management services such as Active Directory and Entra ID, SCCM, and 365 administration Good customer service and analytical skills Good communication and collaboration skills, with the ability to translate technical language for a non-technical audience

We know that some candidates are less likely to apply for a role if they dont meet all the criteria in the job description. At Co-op, we're committed to building a diverse and inclusive working environment, so if you'd like to apply for this role but your experience doesn't quite meet every point, we'd still encourage you to apply. You may be just the right candidate for the job or other roles we have available.

Why Co-op?

If youve got the skills and experience were looking for, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services). Youll also get:

28 days holiday plus bank holidays A pension with up to 10% employer contributions Coaching and training to support your career development Wagestream – a money management app that gives you access to a percentage of your pay as you earn it Grocery Aid – 24/7 access to a range of emotional, financial, and practical support services for you and your family

Building an inclusive work environment

At Co-op, were proud to do things a different way. As one of the worlds largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, weve had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities.

Were actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether youd like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, well ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.