IT Support Technician JF)

We are searching for a tech-savvy problem-solver who genuinely enjoys helping others. If you are passionate about technology and love using it to make a difference, this could be the perfect role for you. Our dedicated team is committed to providing high-quality support to the University’s community of over 25,000 staff and students.

This is an excellent time to join our growing support team as we are expanding our Tech Hub service to new sites and campuses.

Whether you’re starting your career in IT or looking to build on existing skills, we care more about your enthusiasm and ability to learn than ticking every box on a CV.

About the Role 

You’ll provide hands-on, face-to-face support across all campuses so be expected to travel, helping maintain and troubleshoot over 13,000 University-managed Windows, Mac and Linux systems.

You’ll also support students with their own devices — making each day varied and rewarding as you tackle new challenges and help others get the most from their tech.

This is a meaningful role supporting the teaching and world-class research that makes a global impact. 

What you’ll do

Provide clear advice and guidance to help people use technology confidently and effectivelyDeliver face-to-face and remote support for staff and students across a wide range of technology needsSupport systems such as Active Directory, Office365, Exchange, and a wide variety of applications and servicesTake ownership of support incidents, using your troubleshooting skills to see them through to resolution

What you’ll bring

A genuine interest in technology and how it worksA logical, methodical approach to problem solvingThe ability to stay calm and focused under pressureStrong communication skills — written and verbalExcellent customer service and a friendly, approachable mannerEnthusiasm to keep learning and improving

The University of Southampton is a research-driven institution, home to some of the world’s leading minds, expanding our knowledge and passing it on to future generations. iSolutions is the University’s IT support service whose 230+ staff support the delivery of the University’s research and education activities as well as the usual business operations. We would love you to join us and help change the world for the better.

The University of Southampton promotes a healthy work life balance with generous holiday allowance (20+ days), defined benefit pension, flexi-time and flexible working, generous parental leave and childcare provision. For more information on our benefits, please visit our human resources pages.

“As the manager of the team you will be working for, I would like to personally encourage your application no matter your gender identity, cultural background or disability.” Jake Dovey (Incident Response Team Manager) 

Closing Date: 27 May 2025

Section: Management, Specialist & Administrative

Salary: £30,805 per annum Full Time Fixed Term for 12 months