Inbound Telephone Sales Advisor (Loughborough, GB)

Role overview:

Loughborough Currys Loughborough Campus, Loughborough, LE11 5XH (Site Based) Permanent Full Time Salary - £23,920.00 per annum Working Hours/Shift Patterns – 40 hours per week, 2-weeks rotation between the hours of: Monday to Friday: 9:00 AM till 7:00 PM / Saturday: 9:00 AM till 5:30 PM (1 in 2 Saturday working)

Start Date: Monday, 14th April 2025

At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.

As a Telephone Sales Advisor (Inbound) you’ll be speaking to our customers who have previously visited our Currys or Mobiles websites and are looking to purchase some of our amazing technology and services.

Through effective listening, fact finding and matching the customers’ needs with our amazing technology and services, you’ll convert these calls into sales whilst delivering a best-in-class customer experience and creating customers for life.

Don’t worry if you’ve never worked in a telephone sales role, with our training and ongoing support you’ll be able to offer a world class sales experience.

Role overview:

As part of this role, you’ll be responsible for:

Exploring customer needs and offering suitable products and services from the Currys or Mobiles websites Effectively pitching the benefits of Currys products and services to customers Guiding the customer through the sales journey whilst ensuring they are kept fully informed Working towards and aiming to exceed sales expectations Delivering a best-in-class customer experience

You will need:

To be a confident communicator with strong people skills To be driven with the desire to consistently exceed sales targets IT literate with the ability to navigate multiple systems quickly and efficiently A passion for tech! Flexible and adaptable A passion for putting customers first and creating customers for life Previous sales experience would be desirable

If your application looks like a great fit you’ll be invited to and assessment event with our team in Loughborough on 26th March 2025.

We know our people are the secret to our success. That’s why we’re always looking for ways to reward great work. You’ll find a host of benefits designed to work for you, including:

Discounts at our Currys stores and on our partner networks Life Assurance and Sharesave scheme Access to a variety of Wellbeing initiatives including cycle to work and eyecare Access to the Aviva Digital GP app, where you can access a GP 24/7

Why join us:

Join our Contact Centre team and we’ll be with you every step of the way, helping you develop the career you want with on-going training and skills for life.

Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.

Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email careers@currys.co.uk and we’ll do our best to help.