International Reservations Agents - Dutch Speaking

Holland America Line and Seabourn are renowned for delivering exceptional cruise experiences. This Dutch Speaking International Reservations Concierge role offers a fantastic opportunity to join a dynamic Contact Centre team and contribute to creating unforgettable holiday happiness for guests.

What This Opportunity Offers:

• Career Development: The company emphasizes personal and professional growth, providing opportunities for learning and development that can significantly shape your career path.
• Hybrid and Remote Flexibility: While a hybrid model is available for those based in Southampton (requiring two days per week in the office), the role also offers the flexibility of fully remote work for candidates located further afield.
• Impactful Role: You'll play a crucial part in ensuring guest satisfaction by booking cruises, resolving inquiries, and building strong relationships with guests and travel partners.
• Industry Perks: Enjoy employee-discounted cruising for yourself, friends, and family, along with numerous other benefits such as a recognition scheme, health cash plan, and discounted retail/leisure options.
• Supportive Environment: Become part of a community that values growth, work-life balance, and well-being, with regular office events and employee-led networks.

Key Considerations for Aspiring Candidates:

• Language Proficiency: Fluency in both Dutch and English, with excellent verbal and written communication skills in both languages, is essential for success in this role.
• Customer-Centric Approach: A genuine desire to go the extra mile for guests and travel partners, coupled with strong problem-solving abilities and a commitment to first-call resolution, will be highly valued.
• Adaptability and Planning: The ability to adapt to changing needs and effectively plan and prioritize tasks is important, especially given the rotational shift patterns.
• Technological Aptitude: Basic PC literacy is required to navigate booking systems and communication tools.
• Interview and Training Process: Be prepared for an online assessment, a language assessment, and an online interview. The initial three weeks of training are intensive, requiring full-time commitment and a blend of in-person and online delivery.
• Work Schedule: Understand the shift structure, which includes rotational working days and the requirement to work one Saturday in four, with a compensatory day off during the week.

This position is ideal for individuals who are passionate about delivering exceptional customer service, possess strong linguistic skills, and are seeking a rewarding career within the vibrant cruise industry. The company's commitment to employee well-being and development makes this a compelling opportunity for career advancement.