Junior Operational Analyst

Junior Operational Analyst: A Gateway to Driving Healthcare Excellence at Bupa

For aspiring analysts seeking to make a tangible impact within the dynamic healthcare sector, this Junior Operational Analyst position at Bupa presents a compelling opportunity. This role is ideal for individuals who are analytical, data-driven, and possess a strong desire to contribute to a customer-centric healthcare organization with a clear ambition to achieve an NPS of +80. Bupa's mission to "make health happen" is at the core of this position, offering a chance to be instrumental in understanding and enhancing customer experiences.

Key Advantages for Aspiring Analysts:

• Meaningful Impact: You will be directly involved in analysing customer interactions across crucial channels like telephony, webchat, and email. This hands-on experience will provide invaluable insights into how operational performance directly influences customer satisfaction in the healthcare industry.
• Career Development in Data Specialisation: This role offers a focused path into operational data analysis within healthcare. You'll hone your skills in collecting, interpreting, and presenting complex data, equipping you with sought-after expertise.
• Strategic Influence: Your work will not just be about reporting; it will involve identifying performance gaps, recommending strategies for improvement, and collaborating with cross-functional teams to drive better healthcare delivery. This is an opportunity to translate data into actionable insights that shape operational decisions.
• Exposure to Modern Analytics Tools: The role requires proficiency in key coding languages (SQL, R, Python) and experience with self-service dashboards (Power BI, Tableau, R Markdown). This exposure ensures you're building a strong foundation with in-demand analytical technologies.
• Flexible Working and Comprehensive Benefits: Bupa offers a competitive salary (£35,000 - £39,000) and a robust benefits package designed to support employee wellbeing. This includes 25 days of holiday, Bupa health insurance, an enhanced pension plan, life insurance, and access to wellbeing programs. The flexibility on location, with the requirement for at least twice-monthly site visits, allows for a good work-life balance.
• Commitment to Diversity and Inclusion: Bupa actively champions diversity and inclusion, encouraging applications from individuals with diverse backgrounds and experiences. Their status as a Level 2 Disability Confident Employer highlights a commitment to fair and supportive recruitment practices.

Key Considerations for Candidates:

• Location Flexibility & Site Visits: While the role offers flexibility on location, candidates must be prepared to attend a Bupa site (Staines, Manchester, or London) at least twice a month. Understanding your proximity and willingness to travel for these essential meetings is crucial.
• Technical Skillset Alignment: The job description clearly outlines the required technical skills, including proficiency in at least one coding language (SQL, SAS, R, Python) and experience with data visualization tools. Candidates should assess their current skill set and identify any areas for development.
• Analytical Mindset and Problem-Solving: Success in this role hinges on a strong analytical aptitude and the ability to translate data into meaningful insights and recommendations. Candidates should be comfortable with problem-solving and have a keen eye for detail.
• Understanding of Healthcare Operations: While not explicitly stated as a prerequisite, an understanding or a keen interest in the operational aspects of the healthcare industry will be highly advantageous.
• Proactive Application: Be aware that the advert may close once sufficient applications are received, potentially before any published closing date. Therefore, prompt and well-prepared applications are recommended. Ensure your CV is up-to-date and showcases your relevant career history and achievements.

This Junior Operational Analyst role at Bupa is an excellent launchpad for a career in data analysis, offering a unique opportunity to contribute to a leading healthcare organization while developing critical analytical skills and working in a supportive and inclusive environment.