Key Account Manager - Existing Installation (Addlestone, England, GB)

This review offers insights into the Key Account Manager - Existing Installation role at Schindler, a global leader in elevators, escalators, and moving walks.

Opportunity Overview:

Schindler is seeking an experienced Key Account Manager (Existing Installation) to foster and grow relationships with key customers. This full-time, permanent position focuses on ensuring the retention and expansion of business volume and profitability across service, repair, modernization, and new installation activities. While the primary location is Addlestone, England, the company is flexible and open to candidates located near their Bathgate, Warrington, or Coventry offices, demonstrating a commitment to work-life balance and regional accessibility.

Key Responsibilities & Advantages for Candidates:

• Strategic Relationship Management: You will be instrumental in building and nurturing mutually beneficial relationships with large key customer organizations at all levels. This offers a significant opportunity to hone your strategic account management skills and develop a deep understanding of client needs.
• Proactive Customer Engagement: The role emphasizes an ongoing, proactive approach to communication, allowing you to anticipate and respond to customer needs effectively. This fosters a sense of ownership and allows for impactful contributions to client satisfaction.
• Contract Negotiation & Management: You'll be involved in preparing and renegotiating contract tenders, collaborating with legal and QS teams on special terms. This experience will provide valuable exposure to commercial and legal aspects of large-scale contracts.
• Performance Oversight & Problem Solving: While not directly managing operations, you will monitor performance and act as a critical point of escalation for swift resolution of any issues. This develops your leadership and problem-solving capabilities.
• Single Point of Contact: Serving as the primary liaison for higher-level clients ensures fast and efficient solutions, empowering you to take ownership and drive positive outcomes.
• Process & Strategy Alignment: Following defined Schindler key account strategies and processes will provide a structured framework for success, while also offering opportunities to contribute to process improvement through your entrepreneurial spirit.
• Team Leadership (Indirect): Managing a dedicated Key Account Administrator to deliver optimal reports and service showcases your ability to delegate and leverage team support effectively.
• Commitment to Safety & Quality: Adherence to robust Occupational Health, Safety, and Environmental policies, as well as Schindler's Core Values, ensures you are contributing to a safe and compliant work environment, aligning with stringent UK legal requirements and global standards.
• Professional Development: The role requires attendance at relevant training sessions, emphasizing Schindler's commitment to your ongoing skill development and career progression.

What Schindler is Looking For:

• Proven Experience: A background in operations or sales, ideally within the lift and escalator industry, is highly valued.
• Account Management Expertise: Demonstrated success in managing key accounts is essential.
• Commercial Acumen: A strong understanding of commercial principles, with contractual knowledge being a significant advantage, will be key to success.
• Interpersonal Skills: Exceptional communication and relationship-building skills are paramount, enabling you to influence and interact effectively with both internal and external stakeholders.
• Process Orientation: The ability to follow established processes and company values, coupled with an instinct for improvement, is sought after.
• Entrepreneurial Mindset: While operating within defined boundaries, an entrepreneurial approach to problem-solving and opportunity identification is encouraged.

What's In It For You?

• Purpose-Driven Work: Contribute to enhancing the quality of urban life and making places more accessible, inclusive, and sustainable for billions of people daily.
• Career Growth: Schindler is dedicated to your development, offering support to grow your skills and build a rewarding and fulfilling career.
• Diverse & Supportive Culture: Become part of an inclusive environment that celebrates diversity and ensures everyone feels valued through local and global initiatives.
• Shaping the Future: Join a company with a rich legacy, actively contributing to innovation and the sustainable development of cities.
• Global Impact: Be part of a team whose products and services are relied upon by a significant portion of the global population.

This Key Account Manager role presents a compelling opportunity for experienced professionals to make a tangible impact in a leading global organization. If you are driven, customer-focused, and eager to contribute to a more accessible and sustainable future, this position offers a platform for significant professional growth and meaningful work.