Technical Support Manager (Addlestone, England, GB)

Technical Support Manager: Elevate Your Career with Schindler

Are you a seasoned technical expert with a passion for problem-solving and a desire to make a tangible impact on urban living? Schindler, a global leader in elevators and escalators, is seeking a highly motivated Technical Support Manager to join their team in Addlestone, England. This is a unique opportunity to contribute to a company that safely transports billions of people daily, enhancing the accessibility, inclusivity, and sustainability of communities worldwide.

At Schindler, you won't just be an employee; you'll become part of a rich legacy that began in 1874, actively shaping the future of urban mobility. If you're looking for a role that combines innovation, safety, and a strong ethical framework, while fostering a culture of respect and collaboration, this position could be the perfect next step in your career journey.

Key Responsibilities and Your Impact:

As the EI Technical Support Manager, you will be the central point of expertise for branches, providing critical support across EI and MOD systems. Your role will be instrumental in:

• Driving Portfolio Reliability: Lead initiatives to enhance the reliability of our product portfolio through collaborative support to branches.
• Expert Technical Guidance: Serve as the go-to expert for the sales force and service leaders, offering in-depth technical support for complex EI and MOD projects.
• Customer Engagement: Support sales and service teams in technical discussions with customers, ensuring clarity and confidence.
• Project Acumen: Conduct on-site measurements and meticulously evaluate specifications for intricate tenders and contracts.
• Information Flow Management: Liaise effectively with MDCs to ensure seamless information exchange, facilitating successful project offers.
• Training and Development: Contribute vital inputs to the Training Control System, monitoring the Annual Plan and analysing the effectiveness of technical training.
• Product Lifecycle Support: Participate in 0-series field installations, evaluating processes and tools to ensure optimal outcomes.
• Continuous Improvement: Support Group-run reliability projects and assist branches in optimising processes for underperforming units.
• Issue Resolution: Address complex technical issues with Area Technicians, providing constructive feedback to the Group, and intervening on-site for specialised technical challenges.

What Schindler is Looking For in a Candidate:

Schindler values individuals who are not only technically proficient but also possess strong personal qualities that align with their company culture. Ideal candidates will demonstrate:

Personal Qualities:

• Expertise and Structure: A recognised expert with a structured and methodical approach to problem-solving.
• Decisiveness and Persistence: Ability to make clear decisions and persevere through challenges.
• Confidence and Communication: Self-confident with excellent communication and coaching skills.
• Teamwork and Networking: Strong team player with adept networking capabilities.
• Customer Focus and Quality Advocacy: A commitment to customer satisfaction, a role model for safety, and a champion for quality.

Experience and Qualifications:

• Extensive knowledge of both Schindler and third-party products and services, with a particular focus on lifts and escalators.
• Proven expertise in EI/MOD environments and familiarity with third-party equipment.
• Proficiency in fault finding, diagnosis, and technical report writing.
• Certification in Schindler technical disciplines is highly desirable, ideally as a Schindler Master Instructor.
• An NVQ4 qualification is considered an advantage.
• Familiarity with safety SIS systems and processes, including NGFE training for safety assessments.
• Willingness to undertake extensive travel, often at short notice, including international travel for training.

Advantages for Your Career Path:

This role at Schindler offers significant advantages for your professional development:

• Purpose-Driven Work: Become part of an organization with a clear mission to enhance the quality of urban life and contribute to a more accessible, inclusive, and sustainable future.
• Industry Impact: Play a vital role in an industry relied upon by billions globally every single day.
• Continuous Development: Schindler is committed to your growth, providing the support and resources needed to develop your skills and build a rewarding career.
• Supportive and Diverse Culture: Thrive in an inclusive environment that celebrates diversity and ensures everyone feels valued through various local and global initiatives.
• Career Elevation: This position offers a platform to elevate your career by driving innovation, setting safety standards, and contributing to sustainable urban development.

If you are ready to embrace a challenging and rewarding role that aligns with your expertise and career aspirations, and you're eager to contribute to a company with a rich history and a forward-thinking vision, we encourage you to explore this exciting opportunity with #TeamSchindler.