Network Engineer (GB)

About us

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. Winner of Comparably’s Award for Best Global Culture in 2024, 2023, 2022 and 2021 Gold Stevie Award Winner for Great Employers in 2024 and 2022 We foster an exciting culture of creativity, connection, and commitment Read more about our culture: Foundever® Stories.

Job Summary

Foundever is seeking a highly motivated and experienced Network Engineer to join our team. This position will be responsible for designing, deploying, and managing the company's enterprise networking infrastructure, including global WAN/SDWAN, Wireless LAN, WAN Optimization, Secure Access Secure Edge (SASE) services, Load Balancing, and Internet. The Network Engineer will also be responsible for maintaining documentation, testing processes, and providing support for security (Firewall, VPN, IPS, Proxy) applications.

Primary Job Responsibilities

Design, develop, and implement network infrastructure solutions to support the company's business needs Deploy and manage network devices, including routers, switches, firewalls, and load balancers Configure and troubleshoot network issues, including performance problems, security breaches, and connectivity issues Implement and manage WAN optimization solutions to improve network performance Implement and manage secure access and edge services to protect the company's network from unauthorized access Monitor network performance and proactively identify and resolve potential problems Stay up-to-date on the latest network technologies and trends Maintain documentation, testing processes, and provide support for security (Firewall, VPN, IPS, Proxy) applications Attend meetings with management and clients and contribute suggestions, and provide answers in a professional manner Drive and work as part of a team on larger projects Possess excellent written and verbal communication skills

Technical experience and requirements needed in order to be successful

Four-year degree or equivalent combination of education and experience. 5+ years of experience in network engineering Strong understanding of network architecture, protocols, and security best practices Experience with global WAN/SDWAN, Wireless LAN, WAN Optimization, SASE services, Load Balancing, and Internet Experience with Cisco Catalyst, Nexus, ASA/Firepower, and Checkpoint firewalls Practical understanding of VOIP/SIP Cisco CCNA certification (preferred) Excellent written and verbal communication skills

Additional skills that would be beneficial

Experience with virtualization technologies, such as VMware and Citrix Experience with cloud computing platforms, such as AWS and Azure Knowledge of automation tools, such as Ansible and Python Familiarity with containerization technologies, such as Kubernetes and Docker Ability to work independently and as part of a team Ability to travel up to 15% Ability to work different shifts and extended hours Ability to lift 40lbs overhead Valid driver's license

Our Offer

Competitive salary and benefits package Fully remote working Opportunity to work with a global team of talented professionals Chance to make a real impact on the company's success On-the-job training and mentorship from experienced network engineers Continued learning and professional development opportunities

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