Lead Receptionist

Unlock Your Potential as a Lead Dental Receptionist at Bupa Dental Care

Are you a highly organized and motivated individual with a passion for providing exceptional patient care and a knack for leadership? Bupa Dental Care in Grange-over-Sands is seeking a dedicated Lead Dental Receptionist to join their vibrant team. This is a fantastic opportunity for someone looking to advance their career in a supportive and forward-thinking healthcare environment.

What This Opportunity Offers:

• Leadership Growth: Take the lead in overseeing reception operations, including staff rotas, and be instrumental in shaping a positive patient journey from the moment they arrive.
• Comprehensive Patient Care: Play a crucial role in coordinating patient care packages, ensuring a seamless experience and providing a welcoming, efficient front-of-house service.
• Skill Development & Sales Acumen: This role offers the chance to hone your customer service skills across various platforms and gain valuable experience in promoting Bupa Dental Care products and services, including plan options, finance, and insurance claims.
• Structured Working Pattern: Enjoy a consistent, part-time working week (30 hours) with a predictable schedule, allowing for a healthy work-life balance. The hours are specifically:
  • Tuesday: 7:30 AM – 4:00 PM
  • Wednesday: 7:30 AM – 4:00 PM
  • Thursday: 8:30 AM – 4:00 PM
  • Friday: 8:30 AM – 4:00 PM
• Competitive Remuneration: Earn a competitive hourly rate of £13, with clear opportunities for growth through ongoing training and development.

Key Considerations for Aspiring Candidates:

• Leadership Experience: The ability to confidently lead a team is essential. If you have previous supervisory experience or a strong desire to step into a leadership role, this position could be ideal for you.
• Customer-Centric Approach: A proven track record of delivering excellent customer service, both in person and over the phone, is vital. You'll be the first point of contact, making a lasting impression on patients.
• Adaptability and Professionalism: The fast-paced nature of a dental practice requires a positive and professional demeanor. Your ability to remain calm and efficient under pressure will be key.
• Administrative Proficiency: Strong organizational skills and proficiency with Microsoft Word and Outlook are necessary for managing appointments, patient records, and general administrative tasks.
• Healthcare Setting Familiarity (Preferred): While not essential, previous experience in a healthcare reception or administration role, particularly within a dental setting (Dentally experience is a plus), will give you a head start.
• Commercial Awareness: A willingness and confidence to promote Bupa Dental Care's offerings, including financial and insurance options, will be advantageous.

Beyond the Role: A Commitment to Your Wellbeing

Bupa Dental Care is deeply committed to the wellbeing and development of its employees. As a Lead Dental Receptionist, you will benefit from:

• Comprehensive Health Support: Access to MyHealthcare, offering immediate support for a range of health concerns including remote GP services, physiotherapy, and mental health assistance. You'll also receive an annual MyHealthcare Allowance to redeem against Bupa healthcare products.
• Financial Wellbeing: My Bupa Extras provides discounts at various retailers and tools to support your financial health.
• Fitness and Wellness: Enjoy discounted access to a wide array of gyms and online fitness providers across the UK. Bupa also offers extensive mental health support, including an Employee Assistance Programme (EAP) and their dedicated wellbeing programme, Personal Energy.
• Work-Life Balance Enhancements: Benefits like the Cycle to Work Scheme, free annual flu vaccinations, discounted eye tests, and access to Bupa's Menopause Plan contribute to a holistic approach to your health.
• Financial Flexibility: Wagestream allows you to access earned income before payday if needed.
• Career Progression: Bupa Dental Care is invested in your long-term career with access to career pathways and ongoing support.

Join a Culture of Care and Inclusion

Bupa champions diversity and inclusivity, creating an environment where everyone can be themselves and contribute to their purpose of helping people live longer, healthier, happier lives. As a Level 2 Disability Confident Employer, Bupa is committed to fair recruitment practices and offers reasonable adjustments to ensure accessibility for all candidates.

If you are ready to take on a rewarding leadership role within a company that truly values its people, we encourage you to apply and become part of a brilliant team dedicated to making a difference.