Process and Monitoring Manager

Process and Monitoring Manager£55,000 - £60,000 plus great benefits (Work Level 5)  Manchester city centreWere now working in a hybrid way, with colleagues dividing their time between home/remote working and the office. You can find out more about our hybrid working policy at colleagues.coop.co.uk/hybrid-working-policyWere looking for Process and Monitoring Manager to join the Process Services team within our wider Co-op Business Services (CBS) organisation. CBS is made up of a number of diverse teams dedicated to delivering high-quality, reliable and cost-effective business services across our Co-op. Youll play a key role in helping CBS to support and realise our group vision of ‘co-operating to build more value for member-owners every day.

Our Process Services team sits at the heart of change and process improvement within Co-op – and youll be a key part of it – creating the building blocks for our future ways of working, and bringing benefit to our business, members, and customers. Itll be your job to lead and develop our Process Improvement  Analysts & Process Monitoring Coordinators  for monitoring and process improvement. If youve got process and monitoring experience, alongside fantastic networking skills, then we can offer you the opportunity to shape the future of Co-op and really make an impact across our business.What youll do• Lead a team to carry out monitoring and process improvement, making sure that the team are skilled and equipped with the relevant skills and business analysis methodologies, to help them understand problems and develop solutions documenting as-is and to-be processes to company standards to support the understanding• Be accountable for the business process repository structure (Taxonomy) and documentation standards (BPMN) • Oversee all Process Services business requirements from start to finish• Chair requirements forums, making sure that all requirements are captured accurately properly• Take responsibility for the initial stages of problem analysis, managing first line support analysts in categorising and responding to issues This role would suit people who have• Strong experience of managing large teams working in process analysis and compliance monitoring• A background in managing business process Taxonomies and standards• Proficiency in Lean Six Sigma and “DMAIC” methodologies• The ability to build relationships and engage with a variety of people in different parts of the business to senior level• The ability to influence internal partners and drive leaders to accept, own, and resolve compliance and performance issues• An outwardly focused approach with excellent communication skills, and the ability to motivate a team to collaborate and network across the business

Why Co-op?

If you have the skills that we need, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services).

• An annual bonus (based on personal and business performance)• 28 days holiday (rising to 32 with service) plus bank holidays • A pension with up to 10% employer contributions• Private healthcare • Access to a subsidised onsite gym (at our Manchester HQ)• Coaching and training to support your career development• Wagestream app – giving you access to a percentage of your pay as you earn

At Co-op, were proud to do things a different way. As one of the worlds largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, weve had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities.

Building a diverse environment

Were actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether youd like to be considered under the Disability Confident scheme when you apply.If we invite you to take part in the recruitment process for any of our jobs, well ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing

Please note that we may close applications for this role early.As part of your application, you'll need to complete an online assessment. This assessment typically takes between 45-60 minutes. If you're a current Co-op colleague, this does not need to be completed.

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