Legal Case Manager

Legal Case Manager From £26,000 plus incentive scheme up to £2,500 after probation, with excellent benefits and progression opportunities (Work Level 6B)Monday-Friday, 37.5 hours Manchester, Stratford-Upon-Avon, Sheffield - Youll complete your 6-month training at one of our offices, then youll have the option to work in a hybrid way.

Were looking for case managers to join our Co-op Legal Services probate team. You dont need legal experience for this role, as well provide full training to get you up to speed.

In this role, you'll provide legal and administrative support to our customers following a bereavement. Well look to you to manage each case from beginning to end, discussing the estate of the deceased, and keeping in continuous contact with the customer. Youll make a real difference to customers lives at a time when they need us most, and as a growing business were passionate about developing our colleagues through our internal career progression framework. If youre looking to explore the route of qualifying through the SQE, this role counts as qualified work experience. So, whether you have a legal background or not, we can offer you the exciting opportunity to build a rewarding legal career with us.

What youll do

•    take ownership of your own caseload and deliver on targets that drive the best outcomes for our customers•    be supported by the latest technologies, including AI, to assist you in the management of files•    work closely with customers (via phone or in writing), taking an empathetic approach given their recent circumstances•    use a case management system to manage your work, making sure its always accurate and up to date•    engage with third parties, in particular financial institutions, and government bodies•    prepare the forms and documents required to keep cases moving forward and keep track of financial transactions

This role would suit people who have

•    a background in either law, recruitment, insurance, finance, or experience with managing cases/claims end-to-end•    IT proficiency with the ability to learn new systems quickly•    excellent customer service skills with the ability to put the customers interests at the heart of what you do•    great organisational skills; youre able to manage your own workload and prioritise in a fast-paced environment •    great verbal and written communication skills with the confidence to speak to clients on the phone•    a keen eye for detail and accuracy•    emotional resilience and the ability to be professional even in difficult situations

Why Co-op?

Here youll do work that matters. Were a commercial organisation with a purpose beyond profit, youll have an opportunity to help us build a stronger Co-op and stronger communities. Youll also get a package that includes:•    a pension with up to 10% employer contributions•    incentive scheme up to 10% after probation •    28 days holiday plus bank holidays (rising to 32 in line with service)•    wellbeing benefits to support your physical financial and mental health•    coaching, training and support such as study leave, to help you develop your skills and progress your career•    discounts on Co-op products and services

Building an inclusive work environment

Were actively building diverse teams and we welcome applications from everyone. We want to build inclusive work environments, where our colleagues have equal opportunities to reach their full potential. We celebrate our differences, and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.We'll ask whether youd like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, well ask you if you need any reasonable adjustments to enable you to participate.You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.

As part of the application process, youll be asked to complete an online assessment, it will take you around 20 minutes to complete this.If youre successful in your application, well perform some background checks as part of our pre-employment screening process. These will include an SRA check, credit checks, and a DBS (disclosure and barring service) check. Please note Co-op does not offer visa sponsorship for this role.