Loss Prevention Officer

ABOUT THE ROLE As a Loss Prevention Partner (LPP) in our Profit Protection team you'll add value to the efficiency and profitability of the shop where you are based and be an integral part of the team. You'll investigate trends and report on key themes regarding shrinkage to protect our profits. You'll protect your fellow Partners and customers patrolling the shop floor to deter potential theft and monitor CCTV for signs of suspicious behaviour. . At a glance: The salary range for this role is set at £24,400 - £32,000 (for a full time Position at 37.5 hours per week) Please note: We also have a part-time permanent vacancy for 16 hours per week. The salary stated for the part-time role will be pro-rated due to the required hours for the position. Both full-time and part-time roles are permanent contracts and will work on a rota basis covering a variety of shifts, including evenings and weekends. Due to its nature, you will need to be 18 years or older to work in this role. This role is subject to the following pre-employment screening: 5 year reference check, Basic Disclosure and 5 year financial probity. Internally this role is known as a Loss Prevention Partner Key Responsibilities As a Loss Prevention Partner your day will be varied but day-to-day responsibilities will include: - Be a point of contact for branch Profit Protection related issues, and escalate as required. - Mitigate the risk of malicious harm to Partners and Customers. - Manage shrinkage performance within budget and risk appetite. - Address all aspects of shrinkage, including; external and internal dishonesty, procedural failure and administrative error. - Support and coach fellow Partners on how to minimise shrinkage and complete procedures correctly to protect our profits. - De-escalate conflict situations in the shop professionally (at times, you may be required to detain or ban individuals who are committing offences in our shops). - Support with investigations where required Essential skills/experience you'll need - Excellent verbal and written communication skills. - Confidence in resolving conflict. - Great attention to detail with ability to spot trends and signs of profit loss. - Good customer service and relationship building skills. Desirable skills/experience you may have - Previous experience of working in a loss prevention role and a customer facing environment would be beneficial but is not essential as you will receive full and comprehensive training in the first few weeks of starting in your new role. . Closing Date: March 25, 2025 Pay: £24,400.00 - £32,000.00 Annual Contract Type: Permanent Hours of Work: Full time (37.5 hours) and Part-time (16 hours) opportunities on a rota basis to include early starts, late finishes, evenings and weekends. Job Level: Partnership Level 9 Where You'll Be Working: Solihull (John Lewis & Partners), Touchwood, Solihull, West Midlands, B91 3RA ABOUT THE PARTNERSHIP We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there never been a more exciting time to join us. We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose. As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. As Partners, we make all the difference. And, we all own it. Important points to note: It important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles. We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants. We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview. Feel inspired. When you join the Partnership you join a different kind of business. One that seeks to make a difference, not just to ourselves, but to the lives of everyone.