Maintenance Operations Stores Contact (Barlborough , Chesterfield, United Kingdom)

Opportunity Review: Maintenance Operations Stores Contact - Barlborough

This review provides an in-depth look at the Maintenance Operations Stores Contact role at BT, focusing on the advantages and key considerations for potential candidates seeking to advance their careers within a leading technology and communications organisation.

Why BT? A Legacy of Purpose and Innovation

BT offers a compelling proposition for individuals driven by purpose and a desire to shape the future. With a rich history spanning 180 years, BT has consistently leveraged the power of communication to create a better world. As a pioneering force in telecommunications and a robust technology company, BT fosters an environment where innovation and research are deeply embedded. The company's core values of being personal, simple, and brilliant for its customers are complemented by a strong commitment to building an inclusive workplace where diverse talent can thrive. BT's extensive reach, supporting critical infrastructure for emergency services, healthcare, and economies worldwide, underscores its significant impact. In today's dynamic digital landscape, BT's purpose remains vital, offering unparalleled personal development, learning opportunities, and career progression for those who demonstrate drive, optimism, and resilience.

The Role: Driving Operational Excellence in Maintenance Operations

The Maintenance Operations Stores Contact position is instrumental in supporting the Barlborough Stores and Workshop Team Leader and the Maintenance Operations Manager. The primary objective of this role is to ensure the delivery of world-class service to BT's customer base through meticulous parts and warehouse management. Key responsibilities include:

• Maximising team effectiveness and productivity to meet contractual Service Level Agreements (SLAs) and efficiency metrics.
• Collaborating with peers in Enterprise Field Service to support and implement improvement strategies.
• Ensuring the Barlborough Stores warehouse and parts functions enable BT to meet contractual customer SLAs.
• Effectively managing stock requirements for Unity and BT, in collaboration with leadership.
• Facilitating seamless coordination and operational transparency through communication with internal departments.
• Upholding BT's Health & Safety guidelines and proactively escalating concerns.
• Taking ownership of team-level issue resolution, escalating to leadership as necessary.
• Overseeing accurate stock booking, in/out processes, and maintaining robust inventory control systems.
• Supporting operational efficiency through diligent stock management and adherence to established processes.

Key Skills and Attributes for Success:

Successful candidates will possess a blend of technical proficiency, strong interpersonal skills, and a proactive mindset:

• Integrity and Accountability: Demonstrating ethical conduct and ownership in all actions and decisions.
• Microsoft Office Proficiency: Strong command of MS Office applications, with an ability to leverage them for efficiency gains.
• Proactive Customer Service: A self-motivated approach to resolving issues and delivering excellent customer experiences.
• BT Systems Expertise: Skill in using BT systems and reporting tools to identify and drive operational efficiencies.
• Communication and Interpersonal Skills: The ability to communicate effectively and build strong relationships.
• Financial Awareness: An understanding of financial implications within operational processes.
• Attention to Detail: Meticulousness in data handling and reporting to ensure accuracy.

Advantages for Your Career Path:

This role presents significant opportunities for professional growth and development:

• Impactful Contribution: Play a vital role in maintaining critical infrastructure that supports a wide range of essential services.
• Career Advancement: BT is committed to fostering employee growth, offering diverse opportunities to learn new skills and pursue new career paths within the organisation.
• World-Class Training: Access to extensive training and development programs designed to enhance your capabilities.
• Inclusive Environment: Be part of a company that values diversity and inclusion, where individuals from all backgrounds can succeed.
• Stable and Rewarding Benefits: Enjoy a comprehensive benefits package, including:
  • BT Pension Scheme (with significant employer contributions).
  • Generous family leave policies, including equal parental leave.
  • Enhanced women’s health support.
  • A competitive annual leave allowance that increases with service.
  • 24/7 private virtual GP appointments.
  • Carer’s leave.
  • Opportunities to participate in BT Shares Saving schemes.
• Flexible Working Considerations: BT is open to discussing flexible working arrangements, including job share and reduced hours, encouraging a wider range of candidates to apply.

Key Considerations for Candidates:

When considering this opportunity, candidates should:

• Embrace Proactivity: The role demands a proactive approach to problem-solving and continuous improvement.
• Value Collaboration: Strong teamwork and the ability to liaise effectively with internal departments are crucial.
• Prioritise Accuracy: A high degree of attention to detail is essential for managing inventory and ensuring data integrity.
• Be Resilient: The fast-paced nature of the industry requires resilience and adaptability.
• Understand the Importance of SLAs: A clear understanding and commitment to meeting contractual obligations is paramount.

A Note on Diversity and Inclusion:

BT actively encourages applications from individuals who may not meet every single requirement listed. The organisation is dedicated to building a diverse, inclusive, and authentic workplace. If you are excited about this role but your experience doesn't perfectly align with every qualification, BT encourages you to apply, as you may be the ideal candidate for this or other roles within their wider team.

This Maintenance Operations Stores Contact role at BT offers a stimulating and rewarding career path for individuals looking to contribute to a company with a strong sense of purpose and a commitment to innovation.