Service Operations Officer reference: JR6148085

This review provides an in-depth look at the Service Operations Officer position at Rolls-Royce, designed to help prospective candidates understand the scope of the role, its benefits, and key considerations for their career development.

Opportunity Overview: Service Operations Officer at Rolls-Royce

Rolls-Royce, a name synonymous with innovation and global impact, presents an exciting opportunity for a Service Operations Officer within its Aftermarket Operations division. This full-time, hybrid role, based in Derby with a requirement for 3 days on-site, offers a chance to contribute to a company that powers, protects, and connects people worldwide. If you are looking for a role that combines operational excellence with customer focus and offers significant growth potential, this position warrants your attention.

Key Advantages for Candidates:

• Impactful Work: You will be instrumental in ensuring the smooth operation of Line Replaceable Unit (LRU) management for operators under Total Care Agreements. This is a critical function that directly supports customer satisfaction and operational continuity, directly contributing to Rolls-Royce's commitment to progress.
• Career Development: While prior aftermarket experience is beneficial, Rolls-Royce emphasizes that a substantial element of the role is trainable. This makes the opportunity ideal for driven individuals eager to learn and gain expertise in a new, dynamic business area. The company's commitment to continuous learning and challenging opportunities ensures a path for professional growth.
• Collaborative and Inclusive Culture: Rolls-Royce fosters a culture where individuality is celebrated, and diverse perspectives fuel innovation. You'll be part of a team that values collaboration, integrity, accountability, and curiosity, working alongside colleagues who are committed to making a difference.
• Exposure to Complex Operations: This role provides direct exposure to the complexities of aftermarket operations, including supply chain management, vendor liaison, and customer contract management. You'll develop a strong understanding of operational and supply chain challenges, crucial skills in today's global market.
• Focus on Continuous Improvement: An awareness of Business Improvement and Lean Process Management is desirable, indicating that the company actively encourages and supports initiatives to shape and influence service delivery. This presents an opportunity to contribute to strategic improvements and make a tangible impact.
• Safety-First Environment: Rolls-Royce prioritizes safety, integrity, and simplicity in its operations. Joining this organization means becoming part of a value-driven environment that promotes ethical conduct and responsible practices.
• Hybrid Working Model: The hybrid structure offers a blend of on-site collaboration and the flexibility of remote work, allowing for a better work-life balance while maintaining team cohesion and productivity.

Key Considerations for Your Career Path:

• Pace and Pressure: The role is described as fast-paced, requiring comfort in managing both day-to-day operational issues and problem resolution under pressure and tight deadlines. Candidates should be adept at multitasking and maintaining composure in demanding situations.
• Communication is Crucial: Strong communication skills are paramount, as the role involves significant liaison with internal teams (vendor management, logistics, commercials, customer teams) and external partners. You will be the voice of the customer, requiring clarity, diplomacy, and assertiveness.
• Problem-Solving Aptitude: You will be responsible for identifying and resolving supply chain issues, contractual discrepancies, and customer queries. A proactive, analytical, and solution-oriented approach is essential for success.
• Interest in Business Improvement: While not always a prerequisite, a genuine interest in and a willingness to learn about Business Improvement and Lean Process Management will be highly advantageous. Candidates who are proactive in seeking efficiencies and driving positive change will find ample opportunity to do so.
• Customer Focus: A clear understanding of how to support customers and a commitment to achieving high levels of customer satisfaction are fundamental requirements. You will be expected to champion customer needs within the organization.
• Adaptability and Eagerness to Learn: For those without direct aftermarket experience, a strong drive and eagerness to learn about a new area of the business are key. Rolls-Royce invests in its people, so a curious and adaptable mindset will be well-rewarded.

The Service Operations Officer position at Rolls-Royce is more than just a job; it's an invitation to contribute to a legacy of excellence and be part of a company shaping the future of global power solutions. For individuals seeking to develop their operational, communication, and problem-solving skills within a supportive and forward-thinking organization, this role presents a compelling opportunity for career advancement.