Member Engagement and Support Coordinator HEAT

Are you confident in managing professional relationships, and a skilled communicator who can liaise effectively with individuals from a variety of backgrounds and levels of seniority? If so, this is a great opportunity for you.

As Member Engagement and Support Coordinator, HEAT you will coordinate member engagement activity for the HEAT Service. Working closely with the Member Engagement Consultant you will coordinate member engagement activities including communication campaigns and webinars. You will also help us to manage our Helpdesk more efficiently, by building up a bank of resources for Support agents.

As Member Engagement and Support Coordinator, HEAT you can expect to be involved in:

Assisting with the delivery of communication campaigns to maximise Member engagement Implementing updates to a range of content on our website and other member resources.Leading on building and maintaining a bank of resources for the Helpdesk Support agents, the wider team, and Membership.Providing administration for online events including the preparation and circulation of pre-event documentation and post-Event follow-up.

What will you bring to the role?

Educated to A level or equivalent Knowledge of business communications and using websites to reach an audience Experience of delivering high-quality training to individuals and groups Evidence of the ability to convey complex information which needs careful explanation or interpretation to help others understand    Excellent IT skills, particularly MS Office packages and experience of using databases and spreadsheets.

What we can offer in return:

As a member of our team, you can expect a friendly, open and collaborative working environment and support in your development and wellbeing. You'll enjoy a range of great staff benefits including:

•    43 days' leave per year (personal leave, bank holidays and additional days allocated for the Christmas period, pro rata for part-time staff)

•    Excellent pension scheme with generous employer contributions

•    Corporate employee-funded healthcare plan, in partnership with Benenden Health

For more information about what you can look forward to if you join us, visit our dedicated webpage: Working at Kent 

We are ambitious for our people, our communities and the region we serve – join us in making the world a better place. Visit our website for more on who we are: http://www.kent.ac.uk/about/

Please see the links below to view the full job description and to apply for this post. For further information regarding the application process, please contact [email protected] quoting reference number CSF-1130-25.

Closing Date: 03 Feb 2026

Section: Administrative

Salary: £27,319 to £30,378 per annum