Miu Miu - Senior Client Advisor - Bond Street store (London, GB)

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church’s and Car Shoe brands, and has employees of over 100 nationalities.

The acquisition of Pasticceria Marchesi 1824 has marked the Group’s entry into the food sector, applying the same high quality criteria. Very proactive also in the art field, the Prada Group strengthens its presence through contemporary art projects in constant evolution.

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth

JOB PURPOSE

To be the “ambassador” who conveys the Brand’s philosophy and values. As such, to be responsible to maximize the sales performance by fostering the relationship with the customers and developing their Brand loyalty, providing a unique experience in our store and guiding the client into our world.

RESPONSIBILITIES

Be driven to exceed individual Financial targets and maximize own sales performances contributing to the success of the entire store

Prepare any required reports (i.e. weekly feedback on client activity engagement, action plan, etc.)

Be driven to exceed KPI targets (Retail, CRM, NPS)

Act as a business developer by recruiting new Clients according to Prada’s brand strategy

Place the Client above all, creating a welcoming environment and striving to meet their every need and request

Proactively seize all cross-selling opportunities utilizing all product categories available in the store

Maintain and develop Client relationships through a custom-made approach and with the support of CRM and digital tools

Guarantee an excellent Client satisfaction and the highest level of Client service through the execution of the “Brand Selling Ceremony”

Strengthen Client loyalty by participating in the Store’s clientelling initiatives

Lead by example; be generous with your time in identifying, mentoring, supporting and developing future sales leaders such as yourself

Provide regular feedback on clients, product and overall market trends

Embrace and promote the Omni-Channel mindset

Build and maintain an ample knowledge of the world of luxury fashion by being constantly informed on fashion trends and competitors

Act as a role mode and take actively part to the weekly training schedule

Constantly strive to stay updated on knowledge on product knowledge, sales techniques, Client Services, and Company policies and procedures

Take ownership of resolving Client complaints liaising with the line manager when necessary

Operate with the highest level of care and respect for the Product, evident in every ceremony or procedure

Utilize Company digital tools actively to offer a complete and integrated luxury experience

Operate with the highest level of care and respect for the Product, evident in every ceremony or procedure

Work in synergy with the Back of House

Act in compliance to Company procedures on operational guidelines and stock procedures, as well as cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed

Contribute to an effectıve and effıcıent care of Company’s assets care in back of house

KNOWLEDGE AND SKILLS

Experience in a similar role with luxury womens ready to wear experience

Passion for human relations and sales

Problem solving, curiosity and interest in luxury/fashion, art and design

Experience of building a long-lasting relationship with clients

Being able to work in team as well as alone

Excellent communication and interpersonal skills

Passion and knowledge of the managed product category

Fluent spoken English expected. Other languages desirable