NOC 24 x 7 Engineer

## Discover a Career in Network Operations: NOC 24/7 Engineer at Capita Public Service This is an exceptional opportunity for a motivated and experienced IT/Network Engineer to join a growing team within Capita Public Service. If you thrive in a dynamic, 24/7 environment and are passionate about maintaining critical infrastructure, this role in Kirkintilloch, Scotland, could be the perfect next step in your career. Capita's SPEN Network Operations Centre (NOC) is seeking a skilled professional to become a vital part of their existing support team. This position offers the chance to work on a strategic network, directly impacting client satisfaction and ensuring the highest standards of service delivery. ### Advantages for Aspiring Candidates: * **Impactful Role:** You will be at the forefront of ensuring the smooth operation of a critical client network. Your expertise will directly contribute to maintaining client satisfaction and upholding Capita's reputation for best-in-class service. * **Continuous Learning and Development:** Working within a 24/7 environment means constant engagement with diverse network challenges. This role provides ample opportunities to hone your technical skills in PDH, SDH, and IP environments, as well as deepen your understanding of various System Management Platforms (e.g., CNMS, Nokia N-FMP, CISCO Prime). * **Customer-Facing Expertise:** This is a key customer-facing role, requiring you to not only provide technical support but also to develop strong interpersonal and communication skills. You'll gain invaluable experience in managing complex customer interfaces and building robust relationships. * **Career Growth within Capita:** Capita is committed to your professional development. They offer a clear pathway for growth, with opportunities to expand your skills, explore new career avenues, and advance within a large, diverse organization. * **Comprehensive Benefits Package:** Capita offers a competitive salary, generous holiday entitlement (which increases with service), opportunities to buy additional leave, and a robust pension scheme. Beyond this, you'll benefit from life assurance, a cycle2work scheme, excellent parental leave provisions, and a wide array of voluntary benefits designed to suit your lifestyle, including discounts on retail, travel, and technology. * **Inclusive Culture:** Capita fosters an inclusive and supportive work environment. You'll have access to Employee Network Groups, providing a platform to connect with colleagues and learn from diverse perspectives. * **Meaningful Work:** Capita's purpose is to create better outcomes for everyone. By joining them, you'll be part of a team that helps millions of people by transforming and simplifying connections between businesses, customers, governments, and citizens. ### Key Considerations for Your Career Path: * **24/7 Shift Work:** This role operates on a rotating shift pattern covering days and nights. Candidates should be comfortable with and prepared for this demanding but essential schedule. * **Technical Proficiency Required:** A solid understanding of PDH, SDH, and IP networking is crucial. Experience with System Management Platforms and network management tools is highly valued. * **Problem-Solving Acumen:** You will be responsible for diagnosing and resolving networking incidents and problems efficiently and effectively, often under pressure. A structured approach to troubleshooting and a track record of prioritizing simultaneous activities within SLA are essential. * **Communication and Interpersonal Skills:** Beyond technical ability, strong communication, negotiation, and interpersonal skills are vital for liaising with Scottish Power staff, external suppliers, and internal departments, all while maintaining client satisfaction. * **Adaptability and Proactiveness:** The ability to operate effectively in a customer environment, show enthusiasm, and drive improvement initiatives to conclusion will be key to success in this role. * **Risk Management:** An understanding of planning and managing risk within a support environment is an important aspect of this position. * **Domain Knowledge (Advantageous):** While not strictly mandatory, knowledge of the high voltage substation environment (33kv-400kv) would be a significant advantage. If you are a proactive and skilled IT/Network Engineer looking for a challenging and rewarding career with a company that values your growth and contributions, this NOC 24/7 Engineer position at Capita Public Service is an opportunity worth exploring. You’ll be joining a forward-thinking organization that is dedicated to creating better outcomes for society.