Job Req ID: 46046
Posting Date: 17/04/2025
Function: Service
Location: Halifax
Salary: Competiitve + Benefits
BT is a global leader in business communications, delivering high-performance, secure, and integrated network and IT infrastructure services. Our customers rely on us to enable their digital transformation journeys, and our success depends on delivering exceptional service and support.
As a 3rd Line Technical Professional, you play a critical role in protecting our customers' infrastructure and reputation by providing BT’s highest level of technical expertise. You will be at the heart of our “Cloud of Clouds” strategy—ensuring customers can connect securely and seamlessly to the data and applications they need, wherever they are in the world.
This role supports BT’s Digital Global Services strategy, focused on delivering scalable, repeatable solutions with outstanding customer service and market-leading security. You’ll be essential in helping us become a more agile, customer-focused, and predictable business by supporting end-to-end customer experiences, driving simplified systems and processes, and contributing to trusted relationship
Flexible Working – BT have moved to a hybrid working – you can work from home 2 days per week. This means you’ll be at your contractual location 3 days a week.
Part time and job-share considered
Looking in: Leading inclusively and Safely I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes I take the right decisions that benefit the broader organisation.
Looking out: Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business. Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future: Growth mindset I experiment and identify opportunities for growth for both myself and the organisation. Building for the future I build diverse future-ready teams where all individuals can be at their best.
With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.
We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.
We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.
As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.