Operational ER Partner

Due to our ongoing expansion, we are looking to recruit an experienced field-based ER specialist to manage operational ER cases within our retail stores.  

You will be responsible for working with both retail colleagues and managers in stores nationwide, providing Employee Relation support for complex cases, face to face.

We are looking for a model of best practice who can focus on de-escalating any HR issue to mitigate the need for a formal process. This role will act as the point of escalation for grievances, disciplinaries, dismissals and other more serious ER cases.

The day-to-day role will:

Be a point of escalation for sensitive ER issues, fostering an environment where conflicts are resolved informally. You’ll work closely with both managers and colleagues to guide conversations towards a productive outcome Navigate difficult employee relations issues, from conflict resolution to disciplinary matters, while maintaining a calm, solution-focused approach Balance multiple priorities ensuring a smooth solution to any ER case Be able to travel to multiple locations to support colleagues face to face in store

To be successful, you’ll have:

Proven experience in a generalist HR role, with a focus on employee relations and case management. You should be comfortable handling complex and sometimes difficult cases A strong ability to remain calm under pressure and deal with challenging, often emotional, situations while maintaining professionalism and commercial approach Strong experience in mediation and the ability to influence key stakeholders to resolve issues before they escalate The ability to think on your feet and offer pragmatic, solutions-focused advice to managers and colleagues An understanding of UK employment law and best HR practices, with the ability to apply it in tough situations Excellent communication skills, both written and verbal, with the ability to articulate sensitive information clearly and diplomatically Worked within a commercial setting which places emphasis on a pragmatic approach to finding solutions

We also offer you a range of great benefits including discount in our stores, free parking for all colleagues in our Support Centre, colleague portal offering additional discount for retailers, hospitality & much more!

Check out our full benefits here – https://careers.bmstores.co.uk/our-bm-benefits/

If you are looking for a new challenge within a busy team and a growing business, apply online today!

B&M Retail are an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all colleagues.

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