Operational Manager, Dedicated Areas

Healthy outcomes start with positive patient experiences.As aOperational Manager - Dedicated Areas, atRoyal Stoke Hospital, Newcastle Road, Stoke-on-Trent, Staffordshire, ST4 6QG,you will be responsible for the overall management and efficient operation of the dedicated service within the Portering including but not limited to Imaging, Emergency Department, AMU, AMRA and Theatres. To be responsible for key strategic decisions that require dedicated Portering input and associated tasks within the prescribed services. Integration with all other Portering services, other support services departments and the Trust departments to ensure a professional and seamless service is delivered.What you'll do:Monitor Portering KPIs daily and address service challenges, collaborating across services.Report all KPIs within agreed timescales as per the Project Agreement.Drive continuous service delivery improvements.Ensure proper staffing levels, skill mix, and cover for sickness/leave.Recruit, train, develop, and retain staff to maintain high-quality service.Address and resolve staff performance issues.Identify service weaknesses and develop remedial strategies.Oversee compliance, training documentation, and staff privacy/dignity, while managing HR and sickness matters.What you bring:Proven track record of managing a team and delivering a Soft FM serviceAwareness of appropriate legislation including (but not limited to) employment, hygiene, health and safetyExcellent interpersonal skills with the ability to relate at all levelsThe ability to implement and drive changes to working practices as requiredDesirableExperience in a hospital environmentHolder of IOSH Working Safely certificateHolder of a Management QualificationWhat we offer:Working with Sodexo is more than a job; its a chance to be part of something greater. Youll belong in a company and team that values you for you; youll act with purpose and have an impact through your everyday actions; and youll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:Unlimited access to an online platform offering mental health and wellbeing support.Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.Money Insights and financial benefits via the Salary Finance Platform.Save for your future by becoming a member of the Sodexo Retirement PlanA Death-in-Service benefit for colleagues who pass away whilst employed by SodexoOpportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.Flexible and dynamic work environmentCompetitive compensationFull training and full protective uniform supplied.Ready to be part of something greater? Apply today! Keep your career running smoothly.Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications.