Operations Controller

Gatwick Ground Services (GGS) presents a compelling opportunity for aspiring aviation professionals to join a dynamic and growing organization. As a key subsidiary of British Airways, GGS is dedicated to delivering exceptional ground handling services across London Gatwick and London City Airports, supporting a diverse range of esteemed airline partners. This role as an Operations Controller offers a unique chance to be at the heart of airport operations, contributing to the seamless flow of global travel.

This is an exciting time to join GGS, an organization established in 2016 and rapidly expanding its services to include ramp operations, aircraft cleaning, and comprehensive passenger services. The scope of GGS's operations across two major airports and its partnerships with airlines such as British Airways, Air India, Iberia Express, Qatar Airways, Singapore Airlines, and Vueling Airlines, underscore the significant impact and visibility of this role.

For candidates seeking a career in a fast-paced, high-impact environment, the Operations Controller role at Gatwick Ground Services offers a robust platform for growth and development. This position is crucial for ensuring the 24/7 smooth and effective running of the LGW operation. You will be instrumental in controlling and monitoring airside operations, managing critical communications with internal and external stakeholders, and ensuring adherence to Airport Collaborative Decision Making (A-CDM) and Dispatch obligations.

Advantages for Potential Candidates:

• Career Growth & Development: GGS fosters a culture of continuous improvement and encourages employees to explore opportunities across the business. The company's expansion into new service areas indicates a forward-thinking approach that can translate into varied career paths.
• Industry Exposure: Working in a hub like Gatwick Airport provides invaluable experience within the aviation sector, exposing you to a wide range of operational complexities and airline procedures.
• Comprehensive Training: As a British Airways subsidiary, GGS emphasizes high standards of training, ensuring you are equipped with the skills and knowledge necessary to excel in your role.
• Diverse Airline Partnerships: The opportunity to work with multiple airline partners broadens your understanding of different operational demands and customer service expectations within the aviation industry.
• Competitive Remuneration & Benefits: The role offers a competitive salary with clear progression, along with significant shift pay. Furthermore, the benefits package includes attractive travel perks with British Airways and partner airlines, health benefits, and a pension scheme, reflecting a commitment to employee well-being.
• Impactful Role: As an Operations Controller, you will play a pivotal role in ensuring the efficiency and safety of airport operations, directly contributing to the travel experience of thousands of passengers.

Key Considerations for Candidates:

• Shift Work: The role operates on a 4 days on, 4 days off pattern, with a rotating schedule of day, late, and night shifts. Candidates must be prepared for and comfortable with this demanding but essential shift structure.
• High-Pressure Environment: Airport operations are inherently fast-paced and can be subject to disruptions. The ability to demonstrate strong coordination, crisis management, and effective people management skills under pressure is paramount.
• Technical Proficiency: Familiarity with operational systems such as FINDnet, IDAHO, and A-CDM is a key requirement. A willingness to quickly learn and master new systems is essential.
• Regulatory Compliance: Adherence to health and safety policies and legislative regulations for both LGW and GGS is non-negotiable. A strong understanding of these will be crucial.
• Airside Access: Successful candidates will need to undergo a Criminal Record Check (CRC) to obtain an airside ID pass, which is a mandatory requirement for operating within the airport environment.
• Experience: A minimum of 3 years of experience in a Ground Handling and/or Airline operations role is required, along with an A-Level education or equivalent. This indicates a need for candidates with a foundational understanding of the industry.

The Operations Controller position at Gatwick Ground Services is an exceptional opportunity for individuals who are driven, adaptable, and possess a passion for aviation. It offers a chance to contribute to the vital operations of one of the UK's busiest airports, develop a rewarding career, and be part of an organization that values its people and their contribution to connecting the world.