Operations Manager (INTERNAL ONLY)

The Lincoln Connect team serves as the first point of contact for students seeking assistance with various enquiries and issues. The team’s primary purpose is to provide prompt, accurate, and friendly support to enhance the student experience. A comprehensive knowledge base managed by the team allows students to access information through self-service in the first instance. Support is provided by the team where the students’ needs are not met through self-service with enquiries referred to specialist colleagues where appropriate. The Lincoln Connect team ‘own’ all enquiries and are responsible for seeing these through to resolution.

As an Operations Manager you will oversee the daily operations of the Lincoln Connect Team, ensuring efficient and effective service delivery to students and staff. This role involves managing a team of operations officers, monitoring performance metrics, and implementing strategies to enhance satisfaction of service users.

You will be is responsible for fostering a culture of service excellence within the team. This role involves leading initiatives to enhance user satisfaction, developing and implementing service standards, and ensuring that all user interactions reflect a commitment to outstanding service.

In support of our commitment to developing colleagues by providing opportunities for internal movement and promotion, applications for this opportunity will only be accepted from people who are currently employed by the University of Lincoln, our current students, and any currently engaged agency workers who have been with us for more than 12 weeks. We actively encourage applications from all colleagues across the University with the relevant skills and experience.

If you would like further information or an informal discussion about this exciting opportunity, please contact Alex Jones, Director of Academic Services, at ajones@lincoln.ac.uk.

Closing Date: 25 May 2025

Department: Internal Only Vacancies

Salary: £32,546 per annum Please note, this post is permanent and full-time at 37 hours per week.