Operations Manager reference: AV-282066

<div><div><div><p><span data-contrast="auto">Position</span><span data-contrast="auto"><spandata-ccp-para>: Operations </span><spandata-ccp-para>Manager </span><spandata-ccp-para>   </span><spandata-ccp-para> </span><spandata-ccp-para> </span></span><spandata-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240}"> </span></p></div><div><p><span data-contrast="auto">Contract Type</span><span data-contrast="auto">: </span><span data-contrast="auto"><spandata-ccp-para>Permanent– 45 hours per week</span><spandata-ccp-para> </span></span><span data-contrast="auto"> </span><spandata-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240}"> </span></p></div><div><p><span data-contrast="auto">Location</span><span data-contrast="auto">: Bournemouth</span></p></div><div><p><span data-contrast="auto">Shift</span><span data-contrast="auto">: </span><span data-contrast="auto"><spandata-ccp-para>Days (Monday – Friday / 07.00-17.00)</span><spandata-ccp-para> </span></span><span data-contrast="auto"> </span><spandata-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240}"> </span></p></div><div><p><span> </span></p></div><div><p><span data-contrast="auto"><spandata-ccp-para>Why choose</span><spandata-ccp-para> </span><spandata-ccp-para>DHL eCommerce UK?</span><spandata-ccp-para> </span><spandata-ccp-para> </span></span><spandata-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240}"> </span></p></div><div><p><span data-contrast="auto"><spandata-ccp-para></span></span><spandata-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240}"> </span></p></div><div><p><span data-contrast="auto">Want to work for one of the UKs best workplaces? We are proud to announce that DHL eCommerce UK has been recognised as a Best Workplace 2025 and achieved Top Employer accreditation for the 5th </span><span data-contrast="auto"><span>year running. As well as competitive pay rates, you will be entitled to a range of benefits including discount vouchers for restaurants, cinemas, retail outlets, healthcare and much more as well as pension, enhanced family leave, childcare discounts, employee </span><span>assistance</span><span> programme and much more!</span><span> </span></span><spandata-ccp-props="{"335551550":6,"335551620":6}"> </span></p></div><div><p><span data-contrast="auto">About the role: </span><spandata-ccp-props="{"335551550":6,"335551620":6}"> </span></p></div><div><p><span data-contrast="auto"><span>The purpose of this role is t</span><span>o </span><span>run the day-to-day operation of the </span><span>warehouse </span><span>effectively and efficiently</span><span>,</span><span> working in collaboration with Service Partners and employed staffs. To motivate, coach and develop shift managers to achieve best quality in all areas of the operation. </span></span><spandata-ccp-props="{"335551550":6,"335551620":6}"> </span></p></div><div><p><span data-contrast="auto"><span>The </span><span>main role</span><span> aim is to achieve excellence on standards of service and to liaise and work with the Site/Area Manager to ensure that KPIs and </span><span>minimum</span><span> standards are achieved in line with company targets and customer expectation.</span></span><spandata-ccp-props="{"335551550":6,"335551620":6}"> </span></p></div><div><p><span data-contrast="auto">Key Role Responsibilities:</span><spandata-ccp-props="{"335551550":6,"335551620":6}"> </span></p></div><div><ul><li><span data-contrast="auto"><span>Develop a good understanding of the workings of the operation </span><span>within the warehouse </span><span>to ensure service levels are achieved.</span></span><spandata-ccp-props="{"335551550":6,"335551620":6}"> </span></li><li><span data-contrast="auto">Ensure that employees are regularly briefed in line with Company communications & strategy.</span><spandata-ccp-props="{"335551550":6,"335551620":6}"> </span></li><li><span data-contrast="auto">Ensure company compliance and KPIs are adhered to in line with company targets, setting the highest standards in all areas of the business.</span><spandata-ccp-props="{"335551550":6,"335551620":6}"> </span></li><li><span data-contrast="auto"><span>Ensure that employee performance is </span><span>well </span><span>managed</span><span>,</span><span> and Performance Reviews are conducted in line with the Company review procedure.</span></span><spandata-ccp-props="{"335551550":6,"335551620":6}"> </span></li><li><span data-contrast="auto">Review cost performance against location to ensure that costs are in line with agreed targets and staffing levels.</span><spandata-ccp-props="{"335551550":6,"335551620":6}"> </span></li><li><span data-contrast="auto"><span>Comply with</span><span> Company guidelines in relation to timekeeping, attendance, work performance, appearance.</span></span><spandata-ccp-props="{"335551550":6,"335551620":6}"> </span></li><li><span data-contrast="auto"><span>Plan, forecast and </span><span>monitor</span><span> employee numbers against productivity to ensure </span><span>appropriate resource</span><span> is in place.</span></span><spandata-ccp-props="{"335551550":6,"335551620":6}"> </span></li><li><span data-contrast="auto"><span>Carry out any other duties that may be </span><span>reasonably required</span><span> in the context of the job role, or as instructed by the Site/Area Manager.</span><span> </span></span><spandata-ccp-props="{"335551550":6,"335551620":6}"> </span></li></ul></div></div><div><div><p><span data-contrast="auto">The ideal candidate will have: </span><spandata-ccp-props="{"335551550":6,"335551620":6}"> </span></p></div><div><ul><li><span data-contrast="auto">Shift management experience in the parcel industry</span><spandata-ccp-props="{"335551550":6,"335551620":6}"> </span></li><li><span data-contrast="auto"><span>Experience of leading a team of at least 1</span><span>2</span></span><spandata-ccp-props="{"335551550":6,"335551620":6}"> </span></li><li><span data-contrast="auto">Experience with statistical analysis and data processing</span><spandata-ccp-props="{"335551550":6,"335551620":6}"> </span></li><li><span data-contrast="auto">Good knowledge of all computer systems relevant to the operation</span><spandata-ccp-props="{"335551550":6,"335551620":6}"> </span></li><li><span data-contrast="auto"><span>Excellent verbal and written communication </span><span>are</span><span> </span><span>appropriate</span><span> and in line with Data Protection Regulations.</span></span><spandata-ccp-props="{"335551550":6,"335551620":6}"> </span></li></ul></div><div><p><span data-contrast="none"><spandata-ccp-chardata-ccp-charstyle-defn="{"ObjectId":"6313f533-8489-47cc-8122-f889b350e1f8|25","ClassId":1073872969,"Properties":[201342446,"1",201342447,"5",201342448,"1",201342449,"1",469777841,"Calibri",469777842,"",469777843,"Calibri",469777844,"Calibri",201341986,"1",469769226,"Calibri",268442635,"22",469775450,"normaltextrun",201340122,"1",134233614,"true",469778129,"normaltextrun",335572020,"1",469778324,"Default Paragraph Font"]}">What about career development?</span><spandata-ccp-char> </span><spandata-ccp-char> </span></span><span data-contrast="none"> </span><spandata-ccp-props="{"335551550":6,"335551620":6}"> </span></p></div><div><p><span data-contrast="none"><spandata-ccp-char>We take every employees career seriously and believe in realising their full potential. We have dedicated learning and development programmes that are open to every employee and an open working culture where everyones voice is heard, so you can shape your future career path at</span><spandata-ccp-char> </span><spandata-ccp-char>DHL eCommerce UK.</span><spandata-ccp-char> </span><spandata-ccp-char> </span></span><spandata-ccp-props="{"335551550":6,"335551620":6}"> </span></p></div><div><p><span data-contrast="none"><spandata-ccp-char>What will you need to do next?</span><spandata-ccp-char> </span><spandata-ccp-char> </span></span><span data-contrast="none"> </span><spandata-ccp-props="{"335551550":6,"335551620":6}"> </span></p></div><div><p><span data-contrast="none"><spandata-ccp-char>If you meet the requirements for this role and are looking for your next career move, </span><spandata-ccp-char>submit</span><spandata-ccp-char> your application to us along with an up-to-date CV</span><spandata-ccp-char> </span><spandata-ccp-char> </span></span><spandata-ccp-props="{"335551550":6,"335551620":6}"> </span></p></div><div><p><span data-contrast="none"><spandata-ccp-char>Our approach to Diversity and Inclusion</span><spandata-ccp-char> </span><spandata-ccp-char> </span></span><span data-contrast="none"> </span><spandata-ccp-props="{"335551550":6,"335551620":6}"> </span></p></div><div><p><span data-contrast="none"><spandata-ccp-char>As a global company, we see the diversity of our employees as a genuine strength.</span><spandata-ccp-char> </span><spandata-ccp-char> A strength that we will only really </span><spandata-ccp-char>leverage</span><spandata-ccp-char> if we ensure that our employees </span><spandata-ccp-char>sincerely feel</span><spandata-ccp-char> that they can bring their true selves to work every day.</span><spandata-ccp-char> </span></span><span data-contrast="none"> </span><spandata-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":6,"335551620":6,"335559738":0,"335559739":0,"335559740":240}"> </span></p></div><div><p><span data-contrast="auto"><span></span></span><spandata-ccp-props="{"335551550":6,"335551620":6}"> </span></p></div><div><p><span data-contrast="auto">#LI-ONSITE</span><spandata-ccp-props="{"335551550":6,"335551620":6}"> </span></p></div></div></div>