Operations Support Manager, DHL

Opportunity Spotlight: Operations Support Manager at DHL Supply Chain, Castle Bromwich

Are you a driven and innovative professional looking to make a significant impact in the dynamic world of logistics? DHL Supply Chain, a global leader in supply chain management, is seeking an energetic Operations Support Manager for their Castle Bromwich location. This permanent, full-time role offers a structured weekday schedule (Monday-Friday, 08:00-17:00), providing an excellent work-life balance.

This position is ideal for individuals passionate about problem-solving and eager to contribute fresh ideas to a thriving freight operation. If you excel in fast-paced environments and are keen to play a pivotal role in delivering operational excellence, this could be your next career move.

What You'll Be Doing: A Day in the Life

As an Operations Support Manager, your responsibilities will be diverse and impactful, focusing on driving efficiency and continuous improvement:

• Spearheading integrated change initiatives across all service lines and functional areas within the freight operation, ensuring alignment with company objectives and fostering cross-team collaboration.
• Overseeing daily freight operations to guarantee adherence to contractual Service Level Agreements (SLAs), with a proactive approach to identifying and implementing process optimizations and efficiency gains in logistics and transportation.
• Analyzing and managing operational data by developing comprehensive data maps, which will inform strategic decision-making and planning.
• Utilizing Key Performance Indicators (KPIs) and performance data to rigorously assess operational effectiveness and implement targeted improvements for enhanced overall performance and service delivery.
• Defining, tracking, and communicating success metrics for change initiatives, promoting accountability and transparency in achieving project goals.
• Continuously identifying and implementing operational best practices through close collaboration with cross-functional teams, fostering innovation and driving operational excellence.
• Proactively addressing and mitigating resistance to transformation initiatives by engaging stakeholders, cultivating an environment of openness, and clearly articulating the benefits of change.
• Managing continuous improvement projects, UK change initiatives, operational launches, and addressing operational pain points, ensuring project statuses are meticulously tracked.

Who You Are: Key Attributes for Success

This role is tailored for candidates who possess a strong foundation in operations and project management:

• Essential: Proven Project Management experience within an operational context is a prerequisite.
• Experience: Demonstrated success with large-scale organizational transformation projects is highly valued.
• Communication: The ability to clearly articulate messages to diverse audiences, coupled with exceptional written and verbal communication skills, is paramount.
• Results-Oriented: A track record of achieving tangible results, such as business improvements, cost savings, and identifying gain-share opportunities.
• Technical Proficiency: IT literacy, including strong command of Microsoft packages and familiarity with transport systems.
• Teamwork: A genuine team player capable of working collaboratively and effectively with wider teams.

Why Join DHL Supply Chain? Your Career Advantages

Beyond an engaging and impactful role, DHL Supply Chain offers a comprehensive benefits package designed to support your well-being and financial security:

• Convenience: Free on-site parking and access to a convenient on-site canteen.
• Work-Life Balance: A generous allowance of 25 days of annual leave.
• Financial Well-being: Participate in a robust pension scheme with an 8% employer contribution and a 4% employee contribution.
• Health Support: Access free, confidential 24/7 GP consultations.
• Lifestyle Perks: Enjoy access to hundreds of retail and lifestyle discounts.
• Financial Services: Benefit from affordable loans, savings schemes, and free mortgage advice.
• Career Development: Explore further career opportunities and learn more about life at DHL by visiting our careers page.

About DHL Supply Chain: A Global Leader

As the global leader in supply chain management, DHL Supply Chain is powered by 188,000 dedicated professionals across more than 50 countries. Our expert teams collaborate across diverse industries, including retail, automotive, and healthcare, to deliver exceptional solutions for our customers.

Commitment to Inclusivity: Your Workplace at DHL

DHL is deeply committed to fostering an inclusive workplace where every individual's skills and experiences are valued, and where everyone can bring their authentic selves to work each day. We are proud supporters of the Armed Forces Covenant, recognizing and valuing the unique skills and experiences of ex-service personnel.

Important Application Note: Interviews are provisionally scheduled for the week commencing December 1st. To ensure your application is considered, we highly recommend submitting it as early as possible, as applications may close prior to the provisional interview date if a high volume is received. Your consent will be sought to add you to our talent pool for future opportunities if your application is received after the initial interview window.