Outpatient & Diagnostic Service Manager

Job Description: Outpatient & Diagnostic Service Manager Cromwell Hospital (Kensington SW5 0TU) Full Time (37.5hrs per week) - (On Site Role) Competitive salary and fantastic benefits We make health happen Cromwell Hospital is an internationally renowned private hospital in London and a part of Bupa Health Services dedicated to delivering exceptional patient care. Over the past year, we've expanded our services, launched innovative care pathways, and developed new products. In 2025, we're focused on strategic growth to enhance patient care, including our Lexham Gardens expansion, which also incorporates technologies to reduce carbon emissions and support our goal of achieving net zero by 2040. How you’ll help us make health happen. As a Service Manager at Cromwell Hospital, you will play a crucial role in supporting the development and growth of our managed Outpatient Clinics. These clinics cover a wide range of specialties, including Urgent Care Centre, Audiology, Lung, Sleep, Neurophysiology, Primary Care, and Specialist Outpatient clinics. Your leadership will ensure operational excellence, safe and effective clinical standards, and exceptional experiences for both patients and staff. Key Responsibilities Provide operational and strategic leadership to support the development and growth of Cromwell Hospital's managed Outpatient Clinics. Oversee and manage contracts and services with key partners and third-party service providers. Direct, coordinate, and support service delivery at the hospital, ensuring collaboration with delivery partners, particularly consultants. Drive growth, safe and effective clinical standards of care and governance. Lead the development and delivery of relevant strategies and service plans within Outpatient centres to align with the hospital's strategic objectives. Build relationships with key stakeholders to support the delivery of Cromwell Hospital overall strategy. Key Skills / Qualifications needed for this role: Management experience in an Outpatient/Diagnostic Healthcare setting (essential). Operational/Commercial background (essential). Previous management training (essential). Excellent interpersonal and communication skills. High level of work organisation, self-motivation, and drive for performance and improvement. Strong sense of commitment to openness, honesty, and integrity in undertaking the role. Benefits Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more: Payment of professional registration fees Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell. Bupa health insurance as a benefit in kind An enhanced pension plan and life insurance Annual performance-based bonus Onsite gyms or local discounts where no onsite gym available Various other benefits and online discounts Why Bupa? We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do. Earlier this year Cromwell Hospital was officially accredited by Inclusive Employers Standard, recognising our commitment to fostering a truly inclusive workplace. We encourage all our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. If you require information regarding this role in an alternative format, please email: careers@bupa.com If you would like more information on the role, or would like to discuss other opportunities suited to your skills and experience, please contact jack.mccool@bupa.com Time Type: Full time Job Area: Clinical Services Locations: Cromwell Hospital London Be at the heart of helping people live longer healthier, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we’d like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference. Please introduce yourself to our recruiters and we'll get in touch if there's a role that sounds like a good match.