PRADA Client Advisor Leather Goods, Harrods (London, GB)

Embark on a Career in Luxury with the Prada Group: A Client Advisor Opportunity

For over a century, the Prada Group has stood as a beacon of Italian heritage, blending tradition with a forward-thinking vision of innovation. As a global leader in the luxury sector, the Group, encompassing esteemed brands such as PRADA, Miu Miu, Church’s, and Car Shoe, offers a dynamic international environment with a presence in over 45 countries and a workforce representing more than 100 nationalities. This role presents a unique chance to become an integral part of this prestigious organization.

The Opportunity: Your Role as a Prada Client Advisor

As a Prada Client Advisor, you are more than just a salesperson; you are the architect of an exceptional and memorable luxury experience. Your core mission is to place the client at the heart of every interaction, delving into their needs and aspirations to cultivate enduring relationships and serve as a true Brand Ambassador. You will be instrumental in embodying and communicating the rich philosophy and values of the Prada Group, guiding clients through the exclusive world of our brands. This role demands a proactive approach to achieving individual and team sales targets, ensuring the highest caliber of service across both in-store and e-commerce channels.

Key Responsibilities: Crafting Unforgettable Client Journeys

• Client-Centric Service: Create a welcoming atmosphere and meticulously attend to every client's needs and requests, delivering service excellence in line with the distinguished "client journey ceremony."
• Sales Excellence: Drive personal sales performance to exceed targets and contribute significantly to the overall success of the store.
• KPI Achievement: Strive to surpass key performance indicators, ensuring the highest standards of sales and customer satisfaction.
• Brand Mastery: Develop and maintain in-depth knowledge of products, as well as the rich history, culture, and DNA of the Prada Group.
• Relationship Building: Utilize the Company CRM to capture client data, nurture and develop relationships, and offer personalized experiences that foster future opportunities.
• Omni-Channel Engagement: Embrace and actively promote an Omni-Channel mindset, providing a seamless experience across all platforms.
• Industry Insight: Cultivate a comprehensive understanding of the luxury fashion landscape, staying informed about trends and competitors to offer insightful advice.
• Problem Resolution: Proactively manage and resolve client complaints, collaborating with management and the Client Service team when necessary.
• Product Care: Handle all products with the utmost care and respect.
• Digital Integration: Actively leverage Company digital tools to deliver a complete and integrated luxury experience.
• Virtual & In-Person Consultations: Host and conduct client appointments, both in person and virtually.
• Store Operations: Work collaboratively with the Back of House team, participating in daily store operations and maintaining an organized stockroom.
• Operational Compliance: Adhere strictly to Company procedures regarding operational guidelines, stock management, security, cash activities, inventory, logistics, and reporting, proactively ensuring policy execution.
• Team Collaboration: Foster a collaborative and supportive work environment, engaging in open and constructive communication with colleagues to ensure a consistently exceptional client experience and embrace diversity and inclusion.

Advantages and Key Considerations for Your Career Path:

• Career Growth in Luxury: This role offers a significant opportunity for professional development within the elite world of luxury fashion. You'll gain invaluable experience in clienteling, sales, and brand representation at the highest level.
• Brand Immersion: Become an expert in the heritage and innovation of iconic luxury brands, a knowledge base that is highly transferable and respected within the industry.
• Global Exposure: Join a truly international company with a diverse workforce, providing a rich cultural experience and the chance to connect with colleagues and clients from around the globe.
• Client Relationship Focus: For candidates who thrive on building meaningful, long-term relationships and understanding individual client needs, this position is exceptionally rewarding.
• Holistic Skill Development: The role emphasizes a blend of sales acumen, exceptional communication, a deep understanding of luxury, and operational excellence, providing a well-rounded skill set for future career advancement.
• Creative and Innovative Environment: Work within a company that values curiosity and the pursuit of excellence, fostering a dynamic and inspiring atmosphere.
• Commitment to Diversity and Inclusion: The Prada Group is dedicated to creating an inclusive workplace where equal opportunities are paramount.

What We Are Looking For:

• Prior experience in a similar role within the luxury or premium sector is highly beneficial.
• A strong understanding of luxury customer service principles.
• Proven experience in building and maintaining lasting client relationships.
• The ability to work effectively both independently and as part of a team.
• Exceptional communication and interpersonal skills are essential.
• Fluency in English is required.

Joining the Prada Group means investing in a career path that values talent, passion, and continuous growth. If you are driven by excellence and aspire to excel in the world of luxury, this Client Advisor position offers a compelling opportunity to shape your future.