PRADA Senior Client Advisor MRTW, Bond Street (London, GB) reference: 1255076201

Discover a Career Defining Opportunity with the Prada Group: Become a Client Advisor

For over a century, the Prada Group has been synonymous with Italian heritage, innovation, and unparalleled luxury. With a global presence across more than 45 countries and esteemed brands like PRADA, Miu Miu, Church’s, and Car Shoe, we are a collective of over 100 nationalities united by a passion for excellence. We are seeking a dedicated and client-centric individual to join our esteemed team as a Client Advisor.

This role offers a unique platform to immerse yourself in the world of high fashion and contribute to a legacy of sophistication and style. If you are driven by a passion for luxury, possess exceptional interpersonal skills, and thrive in a dynamic, international environment, this could be the perfect opportunity to elevate your career.

What This Opportunity Entails:

As a Prada Client Advisor, your primary focus is to craft an extraordinary and memorable luxury experience for every client. You will be the embodiment of the Prada brand, acting as a brand ambassador who:

• Prioritizes the Client: You will place clients at the heart of every interaction, creating a welcoming atmosphere and proactively identifying and fulfilling their needs and expectations.
• Fosters Meaningful Relationships: Building strong, lasting connections with clients is paramount. You will leverage your understanding of their preferences to offer personalized advice and cultivate loyalty.
• Embodies Brand Philosophy: You will skillfully convey and promote the Prada Group's rich philosophy, values, and DNA, guiding clients through the brand's exquisite world.
• Drives Sales Excellence: You will be accountable for achieving individual and team sales targets, acting as a proactive contributor to the store's success through exceptional service across both in-store and e-commerce channels.
• Cultivates Fashion Expertise: Staying abreast of luxury fashion trends, competitor activities, and the brand's history and culture is essential. This knowledge will empower you to provide insightful recommendations and engage clients in sophisticated conversations.
• Embraces Omni-Channel Integration: You will actively promote and participate in an omni-channel mindset, ensuring a seamless and integrated luxury experience for clients regardless of the touchpoint.

Key Responsibilities Include:

• Delivering an exceptional client journey through personalized service and attention to detail.
• Exceeding individual sales targets and contributing to overall store performance.
• Maintaining and developing client relationships through effective CRM data capture and personalized engagement.
• Demonstrating in-depth product knowledge and a deep understanding of the brand's heritage and culture.
• Resolving client complaints with professionalism and efficiency, in collaboration with management and client service teams.
• Utilizing company digital tools to enhance the client experience.
• Hosting and conducting customer appointments, both in-person and virtually.
• Collaborating effectively with Back of House operations, ensuring efficient store management and stock organization.
• Adhering strictly to all company procedures, operational guidelines, and security protocols.
• Working collaboratively as a team player, fostering open communication and contributing to a positive and inclusive work environment.

Advantages for Your Career Path:

Joining the Prada Group as a Client Advisor offers significant advantages for your professional development:

• Global Luxury Exposure: Immerse yourself in the prestigious world of luxury fashion, working with globally recognized brands and a diverse international clientele.
• Continuous Learning and Development: You will gain extensive knowledge of high-end products, fashion trends, and sophisticated client engagement strategies, fostering continuous personal and professional growth.
• Career Advancement: The Prada Group is committed to nurturing talent. This role provides a strong foundation for future career progression within the organization, offering opportunities to specialize or move into leadership positions.
• Building a Coveted Skillset: Develop highly sought-after skills in luxury clienteling, relationship management, sales excellence, and brand ambassadorship, which are transferable and valuable across the retail and luxury sectors.
• Creative and International Environment: Work alongside motivated, curious, and passionate individuals in a dynamic and culturally rich setting that values innovation and excellence.
• Commitment to Diversity and Inclusion: Be part of an organization that actively promotes an inclusive work environment, ensuring equal opportunities and valuing the unique contributions of every individual.

Key Considerations for Aspiring Candidates:

To thrive in this role and on your career journey with us, consider the following:

• Passion for Luxury: A genuine appreciation for luxury goods, fashion, and the art of exceptional service is fundamental.
• Client-Centric Mindset: Your ability to consistently prioritize client satisfaction and build enduring relationships will be key to your success.
• Sales Acumen: A proactive and results-oriented approach to achieving sales targets is essential.
• Adaptability and Resilience: The luxury retail landscape is dynamic. Your ability to adapt to changing trends and customer needs, while maintaining a positive attitude, is crucial.
• Communication Excellence: Strong verbal and interpersonal skills are vital for effective client engagement and team collaboration. Fluency in English is required, and additional languages are a strong asset.
• Experience: Previous experience in a similar role within the luxury or premium retail sector, with a proven track record of building client relationships, is highly advantageous.

This Client Advisor position is more than just a job; it's an invitation to become part of a storied brand and to shape your career in the heart of the luxury industry. We encourage individuals who are driven by passion, dedication, and a commitment to excellence to explore this compelling opportunity.