Payment Services Director

End Date Wednesday 09 April 2025 We support flexible working – click here for more information on flexible working options Flexible Working Options Hybrid Working Job Description Job Title: Payment Services Director Location: Birmingham, Glasgow Hours: Full Time Working Pattern: Our working style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our hub sites. About this Opportunity This is an exciting opportunity to bring your leadership experience and expertise to Lloyds Banking Group. You’ll play a key role in delivering our Group Payments strategic ambition of redefining domestic and international payments processing into an industry-leading, fully trackable, low-cost, and zero-touch payments processor that delivers at pace, and is scalable, secure, resilient, and operates 24/7 ! Payment Services is a newly formed department and your role involves designing, building, and implementing a future-fit Payments capability to efficiently deliver Liquidity Management, Cash and Travel money, as well as Financial Crime & Compliance Technologies (FCCT) and in-sourced and out-sourced activities for Cheques processing. You’ll be part of the Group Chief Operating Office which sits at the centre of Lloyds Banking Group and plays an important role in enabling the Group purpose, ambitions and activities which are critical to the delivery of the Group strategy and Helping Britain Prosper! As Director of Payment Services, you’ll be: Accountable for the running and timely execution of the Cash and Travel money, in-sourced and out-sourced activities for Cheques processing, and Liquidity management activities in line with the internal and external standards. Accountable for the design and maintenance of FCCT in accordance with internal and external requirements Lead and implement an internal and external strategy to drastically the reduce costs of Cheques and Cash Design, implement, and run accurate measurement, benchmarking, and forecasting to optimise prioritisation, increase output, and improve the quality of work Ensure maximum use of technology (by benchmarking solutions competitors, exploring the art of possible with IT and partners) to rigorously digitise and automate Payments Services activities Lead the Cheque joint venture activities with a focus on ensuring the best outcomes for customers and LBG. Additionally, identify efficiency opportunities and business process outsourcing (BPO) activities Ownership of the in-scope payments Important Business Services / Processes (IBS / IBP) Lead, empower and develop colleagues to help build a high-performing team, encouraging and embedding new, agile and innovative practices to continuously improve process effectiveness, efficiency, accuracy and pace. What you’ll need: We’re looking for a leader with a multi year and proven track record in all aspects of successfully developing, managing and servicing financial products. If this is you, we’d like to hear from you. Specifically, we're looking for someone with: Must have senior Director level experience in financial services Track record in successfully delivering results in a fast-paced and dynamic environment Track record in successfully building High Performance teams Operates effectively as a senior leader of a major PLC, maintaining effective corporate governance arrangements and operating within a regulated environment. Engages financial sector regulators and industry bodies at an appropriately senior level, demonstrating strong regulatory awareness and rigor A risk and audit mentality, with extensive working experience in the three lines of defence model Demonstrates independence, objectivity, and a dedication to thoroughness Experience in developing policies, standards, and governance procedures Proven multiyear and hands on Commercial Product Management experience with complex financial services/ products Understanding of UK Payment Regulations Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it why we especially welcome applications from under-represented groups. We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers. Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future. Should you wish to contact us for any reason, please email us at: careers@lloydsbanking.com For more Flexible Working Options please use the free text search, e.g. job sharing, variable hours, to identify relevant matches.