Pension Client Servicing Executive

Embark on a Fulfilling Career in Pension Administration with Barclays in Glasgow!

Are you a dedicated professional with a passion for delivering exceptional customer service and a keen eye for detail? Barclays is seeking a talented SIPP Administrator to join our dynamic team in Glasgow. This is an exciting opportunity to leverage your expertise in pension administration, contribute to a leading financial institution, and make a real difference in our customers' financial journeys.

At Barclays, we are committed to providing clear, personalized, and efficient solutions to our customers' queries and issues. As a SIPP Administrator, you will be at the forefront of this commitment, utilizing your skills to navigate complex pension landscapes and deliver outstanding support through various communication channels.

What Makes This Opportunity Stand Out?

• Impactful Customer Engagement: You will play a crucial role in resolving customer queries and personalizing each interaction, ensuring a positive and reassuring experience for clients navigating their Self-Invested Personal Pensions.
• Career Growth and Development: Barclays is invested in your professional growth. This role offers the chance to deepen your knowledge of pension products, compliance, and regulatory frameworks within a supportive and evolving environment.
• Collaborative Environment: Work alongside a dedicated team and collaborate with various internal departments, including sales, operations, and risk management, fostering a holistic approach to client satisfaction.
• Contribution to Digital Innovation: You'll have the opportunity to contribute to enhancing our digital capabilities, helping to shape the future of customer service within the banking sector.
• Prestigious Employer: Joining Barclays means becoming part of a globally recognized and respected financial services organization with a strong commitment to its values and employees.

Key Considerations for Aspiring Candidates:

• Experience is Valued: A proven track record in delivering excellent customer service within a pension environment, coupled with a working knowledge of SIPPs, is essential for success.
• Regulatory Acumen: A strong understanding of compliance, statutory regulations, and pension scheme rules is paramount to effectively guide and support our clients.
• Communication Prowess: The ability to clearly articulate complex pension information and engage with customers through multiple channels (written and verbal) is critical.
• Technical Proficiency: Familiarity with data management, record-keeping, and pension administration software will be highly advantageous.
• Analytical Skills: The capacity to interpret data and provide relevant insights will be key to problem-solving and informed decision-making.
• Professional Qualifications: While not mandatory, financial services or pensions qualifications such as CII or PMI are considered a significant asset and can further bolster your candidacy.

What Success Looks Like:

We are looking for individuals who can demonstrate excellence in areas such as risk and controls, adaptability to change, business acumen, strategic thinking, and digital proficiency. You will be expected to perform your duties with precision and efficiency, consistently driving continuous improvement. For individual contributors, this means developing deep technical expertise and acting as a trusted advisor. Regardless of your specific role within the team, a commitment to Barclays' values of Respect, Integrity, Service, Excellence, and Stewardship, along with the Barclays Mindset of Empower, Challenge, and Drive, is fundamental.

This role offers a fantastic platform to build a rewarding career in the financial services sector. If you are a driven, customer-focused individual with a solid understanding of pension administration, we encourage you to explore this exciting opportunity with Barclays in Glasgow.