Client Service Executive reference: 0000047619

Are you a customer-centric professional looking to advance your career in financial services? Barclays invites passionate individuals to apply for the role of Client Service Executive, based on the beautiful Isle of Man.

This is an exceptional opportunity to join a globally recognized financial institution and make a tangible impact on the client experience within corporate banking. As a Client Service Executive, you will be at the forefront of delivering first-class support, interacting with business clients via email and telephone to address their needs and queries.

Key Advantages for Your Career Path:

• Develop Expertise in Corporate Banking: Gain invaluable experience supporting business clients, deepening your understanding of corporate banking operations and client relationship management.
• Enhance Client Service Skills: Master the art of delivering exceptional customer service, from empathetic listening to efficient issue resolution, across multiple communication channels.
• Contribute to Digital Transformation: Play a role in enhancing Barclays' digital capabilities by providing feedback and supporting the integration of new technologies.
• Collaborative Environment: Work closely with a variety of internal teams, including sales, operations, and risk management, fostering strong stakeholder relationships and a holistic understanding of the business.
• Professional Growth: Barclays is committed to the development of its employees. This role offers opportunities for continuous learning, skill enhancement, and potential progression within the organization, including leadership responsibilities for those who excel.
• Strategic Impact: Your contributions will directly impact client satisfaction and operational efficiency, allowing you to see the tangible results of your work.

Key Considerations for Candidates:

To thrive in this role, candidates should possess a foundational set of skills and a proactive mindset:

• Customer Service Experience: Proven experience in interacting with clients on a daily basis, demonstrating empathy and a commitment to understanding and resolving their queries.
• Communication Prowess: Excellent verbal and written communication skills are essential for clear, concise, and professional interactions.
• Microsoft 365 Proficiency: A strong working knowledge and confidence in using Microsoft 365 tools, including Outlook and Word, is a prerequisite for daily tasks.
• Problem-Solving Aptitude: Objective thinking and effective problem-solving skills, coupled with a creative approach to finding solutions, will be highly valued.
• Adaptability: The financial services landscape is dynamic. Candidates who are highly adaptable to change will be well-positioned for success.
• Computer Literacy: General proficiency in computer operations is expected.

Candidates may be assessed on critical skills that are vital for success in the role, including risk and controls, change and transformation, business acumen, strategic thinking, and digital and technology expertise. A solid understanding of regulatory requirements and internal policies is also crucial.

This role is a fantastic opportunity for individuals who embody Barclays' core values of Respect, Integrity, Service, Excellence, and Stewardship, and who are driven by the Barclays Mindset of Empower, Challenge, and Drive. If you are ready to take your career to the next level within a supportive and forward-thinking environment, we encourage you to explore this exciting opportunity.