Pensions Administration Assistant

Discover Your Career Path as a Pensions Administration Assistant with East Riding Pension Fund

Are you seeking a rewarding career where you can make a tangible difference in people's lives? East Riding Pension Fund presents a compelling opportunity for individuals driven by excellent customer service and a desire to contribute to a vital public service. This review aims to provide potential candidates with a comprehensive understanding of this role, highlighting its advantages and key considerations for your career journey.

About East Riding Pension Fund: A Foundation of Trust

Based in Goole, East Riding Pension Fund is a cornerstone of the Local Government Pension Scheme (LGPS) community. They are entrusted with the administration of pensions for over 340 employers and more than 130,000 members. Their recently restructured administration team, comprising 75 dedicated professionals, is deeply committed to delivering an outstanding pensions administration service. This commitment is underscored by their continuous drive for improvement and innovation, ensuring members, employers, and stakeholders receive the highest calibre of support.

The Opportunity: Pensions Administration Assistant (Member Services)

This role offers an exciting entry point into the field of pensions administration. As a Pensions Administration Assistant within the Member Services team, you will play a crucial part in ensuring the effective and high-quality delivery of pensions services. The Fund is actively seeking individuals who possess a proactive approach to problem-solving, coupled with exceptional communication and customer service skills. With multiple vacancies available, this is a chance to join a dynamic and supportive team.

Key Advantages for Candidates:

• Career Development with Full Training: A significant advantage of this role is that no prior experience in LGPS administration is required. East Riding Pension Fund provides comprehensive training, equipping you with the necessary skills and knowledge to excel in the position. This makes it an ideal opportunity for those looking to transition into a new sector or build a career in pensions.
• Meaningful Contribution: You will be directly contributing to the financial security and well-being of thousands of scheme members. The work involves calculating pension benefits, processing payments, and providing essential support and guidance to members navigating their pension entitlements.
• Supportive and Improving Environment: Joining a recently restructured team means you'll be part of an organisation actively seeking to enhance its service delivery. Your input in reviewing and improving work processes and communications will be valued, offering a chance to shape the future of their member services.
• Flexible Working: Recognizing the importance of work-life balance, East Riding Pension Fund supports blended working arrangements. While comprehensive training will initially be office-based in Goole, you will have the opportunity to transition to a flexible blend of office and remote work, accommodating your personal and professional commitments.
• Full-Time and Part-Time Options: While the roles are primarily full-time, the Fund is open to considering applications for part-time working, offering flexibility to a wider pool of candidates.

Key Considerations for Aspiring Candidates:

• Customer-Centric Approach: The core of this role revolves around providing exceptional service to scheme members. Candidates should possess strong empathy, patience, and a genuine desire to assist individuals with often complex queries.
• Numerical Proficiency and Attention to Detail: As you will be involved in calculating pension benefits and processing payments, strong numeracy skills and meticulous attention to detail are paramount. Accuracy is crucial in ensuring members receive their correct entitlements.
• Proactive and Organised: Working within a busy team environment requires the ability to use your own initiative, manage your workload effectively, and meet deadlines. Excellent organisational skills will be key to success.
• Effective Communication: You will be communicating with a diverse range of individuals via telephone and potentially other channels. The ability to provide clear, accurate, and empathetic responses is essential.
• Team Collaboration: While initiative is encouraged, you will also be an integral part of a team. Strong interpersonal skills and the ability to work collaboratively will be vital for shared success.

This Pensions Administration Assistant position at East Riding Pension Fund offers a stable and rewarding career path for individuals who are detail-oriented, customer-focused, and eager to learn. If you are looking for a role where you can contribute to public service and develop valuable skills within a supportive environment, this opportunity is certainly worth exploring.