Platform Strategy & Operations Specialist

Join us as a member of Employee Communications and working within the highly skilled, respected Platform Strategy and Operations team. You will be a digital platforms specialist, supporting operational management of specific internal channels enabling world class execution of employee communication across Barclays – including our seamless operations today, and taking our team through to the strategic evolution to our (M365) technologies of the future. As subject matter expert, youll be focused on delivering continual improvement and efficiencies to the way we work, supporting Employee Communications professionals best-in-class use of our internal channels - remaining in control and in adherence with organisational standards and governance.To be successful in this role, the ideal candidate must have:

Proven experience with and understanding of digital platform architecture, in particular the Microsoft ‘M365 product suite, its application and evolution for the execution of employee communications

Experience of working in a regulated industry, ideally financial services.

Creative thinker, with a proactive approach to problem solve and simplify complex operational issues and challenges

Proven experience in identifying and implementing process improvements and automation

Ability to manage relationships of influence with both internal (i.e. functional colleagues) and external stakeholders (i.e. suppliers, vendors)

Ability to navigate complex process and procedures, leverage stakeholder networks to deliver successful outcomes.

Project management skills, with the ability to lead and coordinate complex projects in a fast-paced environment and within tight deadlines.

Understanding of risk, governance, compliance and control issues and requirements

Collaborative team player with strong personal impact and partnership skills, with the ability to work effectively with cross-functional teams

Excellent presentation skills with the ability to engage and inspire others

Strong attention to detail, with excellent vocabulary, spelling and grammar skills

You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

Purpose of the role

To manage, govern and evolve internal communication channels.

Accountabilities

Development and execution of a digital channels strategy.Management and optimisation of internal communication channels.Collaboration with external stakeholders to understand new digital channels and stay up to date on industry standards, trends, and best practice.

Assistant Vice President Expectations

To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomesIf the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.Take ownership for managing risk and strengthening controls in relation to the work done.Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.