Prison Offender Manager, Serco Group

Are you ready to take on a career where every day is a chance to change lives? We are looking for dedicated, resilient, and motivated individuals to join us as Prison Offender Managers—a role that goes beyond supervision to truly rehabilitate, support, and transform lives.

HMP Fosse Way is one of the newest prisons in the UK, specifically designed to prioritize education, training, and employment opportunities for prisoners upon their release. Our ultimate goal is to equip inmates with new skills and qualifications that will enable them to secure meaningful employment in key industries upon reintegration into society. As a Prison Offender Manager, you will play a vital role in supporting this mission, helping offenders build a better future for themselves and reducing reoffending rates.

This is a rewarding career where you will work in a dynamic environment where no two days are the same. You will build meaningful professional relationships with both prisoners and staff while collaborating with agencies and specialists to ensure effective rehabilitation.

Your responsibilities will include assessing and managing high-risk offenders, developing and implementing effective sentence plans, and supporting probation officers in managing high-risk cases. You will also attend parole hearings, conduct risk assessments, and contribute to offender management meetings. A key part of your role will be encouraging prisoners to engage in education and rehabilitation programs, helping them gain the skills they need to successfully reintegrate into society.

This role offers a Monday to Friday schedule with flexible shift patterns, as well as the need to work occasional bank holidays.

This is a non-operational role with regular prisoner-facing responsibilities. If you are ready to take on a challenging yet highly rewarding career, apply now and be part of a team that is shaping the future of rehabilitation and reducing reoffending in the UK.

What You Need to Succeed:

We are looking for individuals with strong decision-making and communication skills who are passionate about helping people break free from cycles of offending. Experience working with diverse communities and complex situations is essential, as is a good understanding of the criminal justice system and offender management processes.

All candidates are subject to security and identity checks prior to taking up post.

Why Serco

A place you can make an impact – We look after around 5,000 prisoners in our prisons and been in the business for 25 years, employ 2,000 colleagues in our 6 custodial contracts so you can guarantee you’ll be delivering an essential service that touch people’s lives.

A place you can count on - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.

A place for you - We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment.

What we offer

Salary From £30,000

Pension – 6%

Employee Assistance Programme

Chance to contribute to innovation in the public services

A company passionate about diversity and inclusion

A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality

A safe and supportive culture

A company passionate about diversity and inclusion

About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.